Monthly Parking Frequently Asked QuestionsMonthly ParkingHow do I create a MyParking Services monthly parking account? How do I apply for monthly parking? How do I accept a monthly parking offer? How do I manage my monthly parking? How do I cancel my monthly parking? How do I edit my payment information? How do I view my transaction history? How do I edit my contact information? How is the new monthly parking system different? Why am I only able to pay with credit card on MyParking Services? When will everything be switched over to the new system? When will Park Online be shut down? Why can't I apply for Flex Pass on the MyParking Services system? How do I create a MyParking Services monthly parking account?
Note: Residential Parking Permits, ParkPlus, Calgary Zoo, TELUS Spark and Heritage Park parking services all use the same MyParking Services login credentials. How do I apply for monthly parking?
If your application was put on the waitlist, you will get sent an email when the stall(s) become available.
Please ensure you activate the correct licence plate(s), so you don’t receive a parking ticket. How do I cancel my monthly parking?
Note: Only one credit card can be added as a payment option. How do I view my transaction history?
The MyParking Services system is simpler and more convenient for parkers; it offers new functionality so users can comprehensively and independently manage their parking needs in one centralized location. The new system allows you to easily apply for and manage residential parking and/or monthly parking from one site with the sleek user interface and easy navigation. It introduces credit card as a monthly parking payment method and allows you to cancel your monthly parking directly on the system, so you don’t have to email us. Why am I only able to pay with credit card on MyParking Services?This is a temporary phase as we roll out the full functionality of the MyParking Services system. For the time being, credit card is the only payment method available but in the coming months we will be adding pre-authorized debit and cheque as options, too. I already have monthly parking on Park Online, but I want to add more stalls; do I have to create a new account on the new monthly parking system?Yes. You’ll need to use www.myparkingservices.com for all new monthly parking applications as we shift away from Park Online. Soon, all monthly parking services will be accessible on the new MyParking Services system. If you have any questions please email monthlyparking@calgaryparking.com. When will everything be switched over to the new system? When will Park Online be shut down?At this stage we do not have a firm timeframe, but rest assured we will keep all monthly parkers aware of transition plans and dates once we have confirmed details. In the interim, your parking services will remain uninterrupted and our customer service teams are prepared to support customers moving to the new system and those still on Park Online. Why can't I apply for Flex Pass on the MyParking Services system?At this time, the Flex Pass system hasn’t been integrated into the MyParking Services system but you can always apply for a Flex Pass at https://flexpass.parkplus.ca. For more information on CPA’s Flex Pass, click here: https://www.calgaryparking.com/flexpass. How do I get my access card?Currently, due to COVID-19 precautions your choices are to receive your access card through regular mail or courier (at an additional cost). You will be prompted to make your selection during the monthly parking application process. Please note, you can park in your lot before you receive your access card. What happens if I forget my access card?If you forget your Access card and you park in a parkade, please use the intercoms located at the gate/doors to connect with dispatch if it is locked. Why was my payment declined?If your payment was declined that means your credit card was declined. If your payment one-time payment is declined, then your monthly parking will be revoked immediately. If your monthly payment declines, please call our customer service team 403-537-7000 or email monthlyparking@calgaryparking.com. |