Information | Parking tickets scam alert

We've been informed about fake parking tickets being printed and placed on vehicles, falsely claiming to be from Calgary Parking. If you receive a parking ticket, you can verify it is genuine using the link below or by contacting us at 403-537-7000. If you have any information or witness individuals distributing these fake parking tickets, please report it to the Calgary Police Service (CPS) non-emergency line at 403-266-1234.

Verify parking tickets

Pickup your vehicle | Calgary Parking

Picking up your vehicle

Locating your vehicle


In the unfortunate circumstance that your vehicle was impounded, here’s how you can confirm if it’s located in our impound lot:

Vehicle search

When using this system, please note:

  • It can take up to 48 hours for our system to be updated
  • Your vehicle will not be shown in our system if it is on hold for investigation and has been seized by the Calgary Police Service (CPS)
  • The estimated amount owing does not include daily storage fees

The Impound Lot is located at 400 - 39 Avenue SE. It is only a few minutes walk from the 39 Avenue CTrain station.

Contact us

403-537-7000

Picking up your vehicle


Once you’ve confirmed that your vehicle is in our impound lot, you can pick it up anytime between regular business hours with proper documentation. If any of the required documents are in the vehicle, you or your designate will be escorted to the vehicle to retrieve them.

Different documentation is required for different situations: 

If the vehicle belongs to you

You'll need to bring:

  • Valid vehicle registration (or a valid in-transit permit)
  • Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
  • Valid proof of insurance

If someone else is picking up your vehicle

They'll need to bring:

  • A letter of authorization signed and dated from you (the registered owner), indicating:
    • First and last name of registered owner
    • First and last name of designate
    • What specifically is authorized to retrieve (ie. personal items, pickup vehicle)
    • Complete vehicle description including:
      • Vehicle make
      • Vehicle model
      • Licence plate number 
      • Vehicle identification number (VIN)
  • Valid vehicle registration
  • Valid proof of insurance
  • Valid driver's licence for the driver (Interim driver’s licence requires a second piece of government issued ID)
  • A copy or picture of your (the registered owner's) government issued ID

If your vehicle has car dealership plates

You'll need to bring:

  • Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
  • Valid registration for the dealer plate
  • Valid proof of insurance for the dealer plate
  • Proof the vehicle is owned by the individual or company that owns the dealer plate such as a bill of sale or bill of lading
  • Evidence of an association with the individual or company that owns the dealer plate such as a business card or pay stub

If your vehicle is a rental

You'll need to bring:

  • Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
  • Copy of your valid (not expired) rental agreement which must be in your name
  • Rental company employees must show evidence of an association with the rental company such as a business card or pay stub

If the vehicle is being towed from the impound lot

You'll need to bring:

  • Valid driver's licence (may be replaced by any government issued identification)
  • Valid registration (may be replaced by an expired registration or bill of sale)
  • If a tow truck company is being used, they must be approved to be on the property and must remove the vehicle within 2 hours of payment
  • If you intend to self-tow the vehicle, the following must be provided for the towing vehicle:
    • Valid driver's licence
    • Valid registration
    • Valid proof of insurance    

If using a trailer, the trailer must be smaller than 25 feet to allow for safe movement throughout the impound lot.

We will not release vehicles to any person who is under the influence of alcohol or drugs. If your vehicle was seized as part of an investigation, it can only be released by the approval of the Officer that seized your vehicle.

Donating your vehicle


You may also choose to donate your vehicle instead of picking it up. Several charity programs allow registered owners to donate their vehicles and receive a tax receipt in the mail. Examples include:

Fees and payments


Fees must be paid in full before you can have your vehicle returned. Our fees vary depending on the size of the vehicle and the distance it was towed. Once you’ve paid your fees, you have two hours to remove it from the impound lot; failure to do so will result in additional fees.

Accepted forms of payment

We are a cashless facility. We accept the following forms of payment:

  • Visa debit/credit
  • MasterCard debit/credit
  • American Express
  • Discover
  • Debit
  • Certified cheque made out to The City of Calgary
  • Money order made out to The City of Calgary
Towing fees
Seizure  Towing fees 
Accident or CPS seizure  $112.04 + fuel charge + KM 
Parking related  $101.37 + fuel charge + KM 
Abandoned  $74.69 + fuel charge + KM 
Motorcycles  $170.72 + fuel charge + KM 
Parkade tow  $176.06 + fuel charge + KM 
Flat deck  $128.04 + fuel charge + KM 
Heavy towing – 3/4 ton or diesel  $192.06 Flat rate
Heavy towing – 3 ton or greater  $280 Flat rate

Towing operated by CityWide. Please note that RVs, oversized vehicles, or certain types of trucks that are over 32 feet may be subject to additional charges if additional CityWide resources are required. 

Other fees
Service Additional fees
KM charge $2.72 per KM after first 5 KMs
Fuel service charge Ranges from $1.44 to $5.38 per tow
Storage fee

Private lot storage $32.76 / Main lot storage $43 a day / Medium lot storage $55 a day for larger vehicles

Large vehicle storage - this is for vehicles that are over 30 feet in length that will not fit in the Impound Lot. Rate: $65.00 a day 
Administration fee – security, staffing and building maintenance $32 per vehicle
Parking ticket fee – if you’ve parked illegally you will be charged on top of all the other fees (this can be paid at a later date)

Amount showing on ticket

Letters – registered, lien check, seizure $22.00 each
Disposal preparation $65.00
Locksmith $57.75
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