ParkPlus Pay Machines
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Once you've pulled into a ParkPlus parking zone, make a note of the ParkPlus zone number located on signs lining the street on which you've parked. Then look for one of the ParkPlus Pay Machines (the pay machine must be located in the same pricing area as where you are parked) or pay by cell phone.
CPA has also introduced a new payment option called the Virtual Pay Machine, for customers on the go.
At a ParkPlus pay machine:
**Please note that the pay machines do not provide change and there is a $0.50 minimum purchase for all pay machine transactions for on-street parking. The minimum purchase in a surface lot or parkade varies depending on the minimum purchase for the facility.
Parking in Parkades and Surface Lots
If you are parked in a surface lot or parkade and wish to remain parked for longer than the current time period, press the "Max time" button twice at the initial time of purchase. The second press of the Max time button will allow parking to be paid for the next full time period. If needed, the – (subtract) button can be pressed to reduce the time.
Watch the video: How to use a ParkPlus Pay Machine