Request a Refund

From February 14th to 18th glow: Downtown Winter Lights Festival is happening in Calgary! CPA has partnered with them to provide you with free parking in Centennial Parkade, Convention Centre Parkade and James Short Parkade during the event. Just type in code GLOW9 (45699) on a pay machine in the parkade. Read more about it here

How to Request a Refund

Please click Request a Refund to fill out an email application.

Or fill out this Customer Refund form and e-mail it to .

You can also email or fax 403-537-7001 with the following information:

  • date
  • pay machine ID
  • license plate
  • contact information; and
  • any other relevant information.

In the case of pay machine malfunctions, the pay machine will be checked and customers will be contacted regarding the outcome.

Account Closures and Refunds

In the event ParkPlus cell phone customers wish to close an existing ParkPlus cell phone account, customers may submit their request by emailing or by faxing 403-537-7001.

Once this request has been received, the ParkPlus administrator will contact you regarding your request.