Request a Refund

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

How to Request a Refund 

Please click Request a Refund to fill out an email application.

Or fill out this Customer Refund form and e-mail it to parkplusadmin@calgaryparking.com.

You can also email parkplusadmin@calgaryparking.com or fax 403-537-7001 with the following information:

  • Date of Transaction
  • Pay machine ID or Zone #
  • License Plate #
  • Contact Information
  • Reason for the refund
  • Refund requests for ParkPlus account transactions must be received within one month of the transaction date.
  • Refunds of less than $5 will be provided as a ParkPlus account credit.
  • Refunds of more than $5 can be provided via a credit card refund or as a ParkPlus account credit. Debit card refunds are available for pre-approved requests at the CPA Head office.  We are unable to issue cheques for parking payment refunds.
  • The CPA will not process refunds related to the following erroneous customer transactions, such as in the following scenarios:
    • Forgetting to end a parking session
    • Insufficient account funds to complete a parking transaction
    • Starting a parking session in error

ParkPlus Pay Machines

  • In the event that a pay machine does not return coins, customers may request a refund by e-mailing parkplusadmin@calgaryparking.com or fill out the request form at CPA’s offices located at 620 – 9th Avenue SW. Requests must include the date, pay machine ID, contact information and any other relevant information. Following submission, the pay machine will be checked for an overage and customers will be contacted regarding the outcome.
  • Refund requests for pay machine transactions must be received within one month of the transaction date.

Account Closures and Refunds

In the event ParkPlus cell phone customers wish to close an existing ParkPlus cell phone account, customers may submit their request by emailing parkplusadmin@calgaryparking.com or by faxing 403-537-7001.

Once this request has been received, the ParkPlus administrator will contact you regarding your request.

ParkPlus Account Transfers and Closures

  • There must be a minimum account balance of $1 if a ParkPlus account holder wishes to transfer funds between accounts or close an existing account and have the balance refunded.
  • Refunds for ParkPlus account closures will be provided back to the credit card that was used to add funds to the account when possible. A cheque will be mailed for refunds of over $10 if the refund is not able to be applied to a credit card. Alternatively, debit card refunds can be provided in person at the CPA main office.