Request a Refund
In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home.
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
How to Request a Refund
Please click Request a Refund to fill out an email application.
You can also email email@example.com or fax 403-537-7001 with the following information:
ParkPlus Pay Machines
Account Closures and Refunds
In the event ParkPlus cell phone customers wish to close an existing ParkPlus cell phone account, customers may submit their request by emailing firstname.lastname@example.org or by faxing 403-537-7001.
Once this request has been received, the ParkPlus administrator will contact you regarding your request.
ParkPlus Account Transfers and Closures