Request a Refund

How to Request a Refund

Click here to see our Refund Policy.

Please click Request a Refund to fill out an email application.

Or fill out this Customer Refund form and e-mail it to .

You can also email or fax 403-537-7001 with the following information:

  • date
  • pay machine ID
  • license plate
  • contact information; and
  • any other relevant information.

In the case of pay machine malfunctions, the pay machine will be checked and customers will be contacted regarding the outcome.

Account Closures and Refunds

In the event ParkPlus cell phone customers wish to close an existing ParkPlus cell phone account, customers may submit their request by emailing or by faxing 403-537-7001.

Once this request has been received, the ParkPlus administrator will contact you regarding your request.