Report a Pay Machine

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

Pay Machine Problems

We apologize for any inconvenience due to a pay machine problem. To ensure that you have a valid parking payment, please proceed to another pay machine to make payment using one of the functioning payment methods provided. Payment can be made at any ParkPlus pay machine located in the same pricing area as where you are parked. Or, you can use the Virtual Pay Machine to make a payment.

How to Report a Pay Machine Problem

To report a pay machine problem, please make note of the machine id located on the top left hand side of the display.

Please email parkplusadmin@calgaryparking.com to report a Pay Machine Problem.

Alternatively, please call 403-537-7275 and press * then option 2.