Report a Pay Machine

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

Pay Machine Problems

We apologize for any inconvenience due to a pay machine problem. To ensure that you have a valid parking payment, please proceed to another pay machine to make payment using one of the functioning payment methods provided. Payment can be made at any ParkPlus pay machine located in the same pricing area as where you are parked. Or, you can use the Virtual Pay Machine to make a payment.

How to Report a Pay Machine Problem

To report a pay machine problem, please make note of the machine id located on the top left hand side of the display.

Please email parkplusadmin@calgaryparking.com to report a Pay Machine Problem.

Alternatively, please call 403-537-7275 and press * then option 2.