ParkPlus Cell Phone Account Benefits

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

Detailed Account Activity of Parking Transactions

Receive a detailed report of all your monthly parking transactions! Your account will have the current month and the previous 5 months available to you online. If you require any additional records beyond the previous five months there is a $5 fee per additional month for us to provide this information to you. This makes the cell phone account perfect for managing your work expenses!

Click here to view a sample Account Activity report.

PARKsmall & save BIG!

Small vehicles can save 25% on short-term, on-street parking!

Small vehicles (380 centimeters in length or less) can receive a discount in most on-street ParkPlus parking zones.*

Simply apply for your PARKsmall Discount when you sign up for your new ParkPlus cell phone account or edit your existing account. Once your application is validated you will automatically receive a 25% discount on all ParkPlus parking sessions.

To qualify for the PARKsmall discount, only one vehicle of 380cm or less may be listed in your cell phone account at one time. You will not be able to add a second vehicle to your account. Please use the Park a Friend feature for your other vehicles.

*Please note: The discount is only available for on-street parking zones. It is not offered in surface lots or parkades. In addition, the discount is not available in the all-day, on-street motorcycle/scooter parking zones shown on the parking rate map. (Click here to view the map.)

Save time and money

Once you create and deposit a balance into your account, you can activate your parking session by cell phone! No cards, no coins, easy and convenient! An initial $25.00 minimum pre-payment, via Visa, Mastercard or American Express, is required to set up an account.

The $25.00 amount is also the minimum for additonal account payments.

Plus with your account you get more features such as:

  • Pay only for the time you actually parked. If your appointment finishes early, simply deactivate your parking session by cell phone. You will receive a credit for the unused time you previously would have been charged using coins!*
  • Receive an alert when your time is about to expire! ParkPlus can call your cell phone or send you an email to let you know your parking session is about to expire.
  • Have an unlimited number of license plates or cell phone numbers in your account. Perfect for businesses or families!

*The minimum purchase in a surface lot or parkade will vary depending on the minimum purchase for the facility.

Use your cell phone account in Surface Lots and Parkades

You can be notified at regular intervals to remind you that you have an active parking session (every one, two, three or four hours). You also have the option to specify a timeframe when you do not wish to be contacted by phone or email.

  • When you use your cell phone account to pay for parking in one of our surface lots or parkades, you automatically purchase time until the end of the current time period as well as until the end of the next time period.

For example, if you arrive in the lot at 10:45 am, you automatically purchase time until 6:00 pm, the end of the current time period, as well as 6:00 pm to 6:00 am, the end of the next time period.

This service is provided to ensure that users activating a session near the end of the current time period avoid activating a parking session that's too short.

We encourage cell phone account holders who regularly park in CPA surface lots or parkades to maintain a sufficient account balance to pay for a 24-hour period. 

  • Remember, all unused time can be credited to your account if you call to deactivate your session.
  • Please note: the phone number that is used to activate the parking session must be used to deactivate the parking session.