Vehicle Release Policy for Tow Truck Drivers

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

If you return to your vehicle while the tow truck driver is in the process of towing or preparing to tow it, your vehicle can be released on the spot at no charge if the tow truck operator is satisfied with the following:

  • You are the vehicle owner or you have authorization to use the vehicle.
  • The vehicle is properly registered.
  • You will immediately move the vehicle from the parking infraction area.

If the tow truck operator has moved completely away from the parking location, you can still have your vehicle released at the scene; however, you will owe the full towing fee to the tow truck operator. The fee must be paid to the tow truck operator before your vehicle will be released.

The tow truck operator will call a Peace Officer to resolve any disputes.