Vehicle Release Policy for Tow Truck Drivers

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) location remains open with reduced hours of 8am to 8pm Monday to Friday and from 12noon to 4pm on weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember that payment can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

The City of Calgary introduced a temporary 30 minute grace period for curbside parking from April 09 - May 31, 2020. Effective June 01, 2020 regular parking rates apply. 


If you return to your vehicle while the tow truck driver is in the process of towing or preparing to tow it, your vehicle can be released on the spot at no charge if the tow truck operator is satisfied with the following:

  • You are the vehicle owner or you have authorization to use the vehicle.
  • The vehicle is properly registered.
  • You will immediately move the vehicle from the parking infraction area.

If the tow truck operator has moved completely away from the parking location, you can still have your vehicle released at the scene; however, you will owe the full towing fee to the tow truck operator. The fee must be paid to the tow truck operator before your vehicle will be released.

The tow truck operator will call a Peace Officer to resolve any disputes.