ParkPlus Pay Machines Frequently Asked Questions

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

How do I use the on-street pay machine to pay*?

1. Enter the four digit zone number for the area in which you are parked. The zone number is located on top of the street signs.

2. Enter your license plate information.

3. Make payment by either:

Inserting coins ($2, $1, $0.25)** until "paid to time" is adequate or,

Inserting a credit card (VISA, MasterCard or AMEX) as shown on the front of the pay machine. Remove credit card when requested and select the appropriate time required by pressing the + (add) or "Max Time" buttons.

4. Press button for optional receipt; a receipt is not required for the dash.

*Instructions are also provided on the pay machines. **Please note: the pay machines do not provide change.

What do I do if the pay machine is out of order?

Please proceed to another pay machine within the same pricing zone and make payment or use the Virtual Pay Machine. For more information on pricing areas, click here.

If you are parked in a parking lot or parkade, you can use any pay machine within the lot/parkade to complete your payment.

The pay machine did not return my coins. How do I request a refund?

In the event that a pay machine does not return coins, customers may request a refund by emailing or by faxing 403-537-7001.

Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.

I have entered the necessary information and made payment; why didn't I get a receipt for my car?

The ParkPlus System is totally paperless; the receipt is an optional item that you must request before the end of your transaction. You do not require a receipt for your dashboard. To request a receipt of your transaction, email with your license plate, the date, time and zone (or area) of where you parked.

Can I add time to an existing parking session?

No, each payment is registered as a separate transaction. (For example, if you have paid at a pay machine for an hour, you have to wait until the hour expires before purchasing more time.) If you purchase more time, your transaction will start from the time you purchased it at the pay machine. It will not add time to your existing session.

You can use any pay machine in the same pricing area to purchase additional time.

Please note: as per City bylaws, the vehicle may not be parked for longer than the maximum time posted on the signs in the area.

Do you accept Visa debit cards for parking payment?

You can use Visa debit cards for payment via the Virtual Pay Machine or to add money to your ParkPlus cell phone account. The ParkPlus pay machines do not accept Visa debit cards due to security reasons. At a pay machine, you can make payment using either coins or a credit card (VISA, MasterCard or AMEX).