ParkPlus Pay Machines Frequently Asked Questions

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

How do I use the on-street pay machine to pay*?

1. Enter the four digit zone number for the area in which you are parked. The zone number is located on top of the street signs.

2. Enter your license plate information.

3. Make payment by either:

Inserting coins ($2, $1, $0.25)** until "paid to time" is adequate or,

Inserting a credit card (VISA, MasterCard or AMEX) as shown on the front of the pay machine. Remove credit card when requested and select the appropriate time required by pressing the + (add) or "Max Time" buttons.

4. Press button for optional receipt; a receipt is not required for the dash.

*Instructions are also provided on the pay machines. **Please note: the pay machines do not provide change.

What do I do if the pay machine is out of order?

Please proceed to another pay machine within the same pricing zone and make payment or use the Virtual Pay Machine. For more information on pricing areas, click here.

If you are parked in a parking lot or parkade, you can use any pay machine within the lot/parkade to complete your payment.

The pay machine did not return my coins. How do I request a refund?

In the event that a pay machine does not return coins, customers may request a refund by emailing parkplusadmin@calgaryparking.com or by faxing 403-537-7001.

Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.

I have entered the necessary information and made payment; why didn't I get a receipt for my car?

The ParkPlus System is totally paperless; the receipt is an optional item that you must request before the end of your transaction. You do not require a receipt for your dashboard. To request a receipt of your transaction, email parkplusadmin@calgaryparking.com with your license plate, the date, time and zone (or area) of where you parked.

Can I add time to an existing parking session?

No, each payment is registered as a separate transaction. (For example, if you have paid at a pay machine for an hour, you have to wait until the hour expires before purchasing more time.) If you purchase more time, your transaction will start from the time you purchased it at the pay machine. It will not add time to your existing session.

You can use any pay machine in the same pricing area to purchase additional time.

Please note: as per City bylaws, the vehicle may not be parked for longer than the maximum time posted on the signs in the area.

Do you accept Visa debit cards for parking payment?

You can use Visa debit cards for payment via the Virtual Pay Machine or to add money to your ParkPlus cell phone account. The ParkPlus pay machines do not accept Visa debit cards due to security reasons. At a pay machine, you can make payment using either coins or a credit card (VISA, MasterCard or AMEX).