ParkPlus Accounts Frequently Asked Questions
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
How do I cancel my ParkPlus account?
The ParkPlus phone number to call for activating and deactivating a parking session is 403-537-7275.How do I pay using my cell phone?
To use the cell phone method of payment, you must first sign up for an account here. When parked, call 403-537-7275 and listen to the voice prompts. You can also use our Text to Park service with a ParkPlus cell phone account. Text "start" and "end" with the zone number to 77587 (PPLUS) to start and end a parking session. You can also download the free MyParking app for the iPhone or Android to start and stop your parking session from within the app.
There is no minimum purchase for ParkPlus cell phone account transactions on-street. However, as of January 2018 there is a $0.50 minimum purchase for all pay machine transactions for on-street parking. The minimum purchase in a surface lot or parkade varies depending on the minimum purchase for the facility.I have set up a cell phone account online; however, when I call in from my cell phone, the system tells me that the cell phone number is not recognized.
Your phone number has been blocked from being displayed.
To unblock your phone number if you are a Telus or Bell Mobility customer, dial *31# OR *82 and then the ParkPlus number. (For example, enter the unblocking code prior to the ParkPlus number as follows: *31# 403-537-7275.)
To obtain information about the unblocking code for other cell phone providers, please contact your provider directly.If I have more than one vehicle listed in my cell phone account, how does the system know which vehicle I have parked?
You do not need to designate which vehicle you are using when you activate a parking session using your cell phone account as long as you have an active parking session for one of the vehicles listed in the account.
The only requirement is that you have enough active parking sessions for the number of vehicles parked in ParkPlus zones. For example, if you have two vehicles parked in ParkPlus zones, you must activate two distinct parking sessions. (You must activate each parking session from a separate cell phone number.)Why am I charged an extra $2 if I use my cell phone account to pay for parking in a surface lot or parkade? For example, if I park in Lot 55, I am charged $11 for the whole day (then refunded any unused when I end the parking session) but if I was to use my credit card in the machine in the lot, the maximum charge is $9.
When you use your cell phone account to pay for parking in one of our surface lots or parkades, you automatically purchase time until the end of the current time period as well as until the end of the next time period.
For example, if you arrive in the lot at 10:45 am, you automatically purchase time until 6:00 pm, the end of the current time period, as well as 6:00 pm to 6:00 am, the end of the next time period.
This service is provided to ensure that users activating a session near the end of the current time period avoid activating a parking session that's too short.
Reminder: When you drive out of a parkade or surface lot, deactivate your parking session and your unused time will be credited to your account.If I activate a parking session using one of my cell phones, can I use another one to deactivate the session?
No. The phone number that is used to activate the parking session must be used to deactivate the parking session.I have forgotten my ParkPlus cell phone account login name. How can I get that information?
You are able to login with your username or the email address associated with the account.
Alternatively, you can send an email to firstname.lastname@example.org and include either the cell phone number or license plate information listed in your account and we will send you your login name.I have forgotten the password for my ParkPlus cell phone account. How can I request a new one?
To request a new password, go here and click on the "Forgot Password?" link on the bottom of the page. The ParkPlus System will email you a reset password link. Please add email@example.com to your email address book or safe senders list to ensure that you receive the email.
How do I cancel my ParkPlus Account?
Email firstname.lastname@example.org with the cell phone number attached to your account, your licence plate and account ID if you have it. A representative will refund any unused funds on your account then cancel it on your behalf.
This error indicates an issue with the application communicating to the backend services. This could be caused by many things, including: no internet connection, a weak/slow internet connection, or internal business networks blocking access to the service.
After checking these possibilities, if you are still encountering this error you can contact a ParkPlus Representative by calling 403-537-7275 (press *).What is my balance on my ParkPlus cell phone account?
Login to the account here; the balance is listed at the top left of the screen, below your username.How do I know if I have to add more funds to my account?
The ParkPlus System will not let you activate a parking session if your account balance is below the minimum charge for the zone.
You can enable the "low balance notification" in your account settings to notify you by email when your account balance is low. You can choose your low balance notification amount at $10, $20, $50 or $100.How do I add more funds to my account?
To add more funds to the account online, login to your account and select the "Add Account Funds" tab, then fill in the required fields with a valid credit card. Alternatively, you can top up your account with cash, debit, cheque or credit card by visiting our Head Office at 620-9 Ave SW.When I use my credit card online to add a lump sum payment to my account, does the system remember my card and allow transactions to be automatically charged to it?
No, the ParkPlus System does not save your credit card information or automatically charge it for each transaction. Credit cards are used to only put a set amount ($25, $50, $100, $200, $500 or $1000) on the account.
There are several reasons why the credit card or debit Visa may not be accepted. It could be that the payment information was entered incorrectly or there is a problem with the card. Please close the page, then reopen your browser and try to make the payment again or call your bank to check that the card is working. After two unsuccessful attempts to make a payment, your IP address will be blocked for a few hours. This is to protect against fraudulent activity. If the card is working and you are still not able to make a payment, you can contact a ParkPlus Representative by calling 403-537-7275 (press *).How do I make changes to my account, such as adding a new license plate?
Login to your account and select "Account Information". From here you can update your license plate and cell phone information. To update your contact information, click "More Options" and select "Update Profile".Can a phone number or license plate be registered on more than one cell phone account?
With the current ParkPlus System, a cell phone number and license plate can only be entered on one account at a time. If a cell phone number or license plate already exists in an account, it cannot be entered in a second account.
If you wish to pay for parking for an unregistered vehicle, you may use a pay machine. For additional suggestions, please contact our ParkPlus System staff at 403-537-7275 and press the * key or email email@example.com.How do I view my parking transactions/ParkPlus account activity?
Login to the account and click on the "Account Activity" tab on the upper right. Note you will have access for transactions of the current month and the past five months. There are two email options you can use to print or save a copy for your records. The account activity will also allow you to separate reports by phone number.
If you need access to parking transactions that are older than five months, there is a fee of $5.00 per month of activity retrieved which is deducted from the ParkPlus account. Please send an email request to firstname.lastname@example.org with your username, the months required and confirmation that you accept the fee, and we will send you a copy of the report.Will I get a receipt when adding funds to my account with a credit card?
The receipt for payment is automatically e-mailed to the registered e-mail address on the account.
You can use Visa debit cards for payment via the Virtual Pay Machine or to add money to your ParkPlus cell phone account. The ParkPlus pay machines do not accept Visa debit cards due to security reasons. At a pay machine, you can make payment using either coins or a credit card (VISA, MasterCard or AMEX).I have another question about the ParkPlus System that isn't answered here. Who do I contact?
You can call 403-537-7275, press * and then 7 to speak to a ParkPlus System representative. Alternatively, you can email your question to email@example.com.