Virtual Pay Machine

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

The Virtual Pay Machine (VPM) is for Customers on the go - both Visitors & Calgarians.

VPM is a free service that allows anyone to securely pay for parking on-street or in any Calgary Parking Authority facility with their cell phone and credit card; no ParkPlus cell phone account is needed.

VPM allows you to park smart - all you need are these two things: 

1. A smartphone to scan the QR code (with a QR code reader) or enter in the URL (; and        

2. A credit card (note that payment cannot be made with "Virtual VISA" or other prepaid cards, but Visa/Debit cards can be used)

How to use VPM:

Once you have scanned the QR code or entered into your browser, simply enter the zone number you're parked in and your licence plate information. Then, select the amount of time that you would like to park from the dropdown menu.

With ParkPlus, you never need to place a receipt on your dash; however, if you would like a copy of the receipt for your records, enter your email address and it will be sent to your inbox.

The next step is for you to review your session details; if everything looks correct then you will proceed to payment or press 'back' to make any changes. 

After you press `Proceed to Payment', you will be redirected to a secure site to enter your credit card information. Once you have completed that step, you have finished!


Why should I use the Virtual Pay Machine?

The VPM is a convenient option for a variety of reasons:

1. You can make a payment without using / visiting a pay machine.        

2. No need to carry coins.        

3. You don't need a ParkPlus cell phone account to pay with your cell.

4. You are able to use the VPM to pay for any ParkPlus zone, even if you are no longer physically near that zone.

For more information: call 403-537-7275