Calgary Parking Authority

General Terms of Use

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

CPA Services & Accounts

Full descriptions of Calgary Parking Authority (CPA) services can be found throughout the site. Notwithstanding these General Terms of Use, a particular service may also be subject to specific conditions of use prior to its use or purchase.

Users of CPA services and account holders acknowledge that they have seen, read and agree to the terms, conditions and associated disclaimer(s) visible on the particular service page (including on any and all supporting documents made accessible through any hyperlinks on such pages) and these Terms of Use. If hyperlinks are, for any reason, inaccessible, the customer must contact the CPA and ensure that these documents are made available to their satisfaction prior to use or purchase.

The CPA makes no warranty whatsoever, either expressed or implied, as to the nature or quality of the services it provides.

All prices, administration fees, or any other fees charged by the CPA are subject to change without notice. 

Customers are responsible for the safekeeping of user account IDs, passwords and security of account access. Users must ensure they are employing secure browsers and reputable ISP providers.

By creating an account, you consent to receive emails regarding service-related notices. Account holders may opt out of receiving informational and promotional emails relevant to CPA by indicating this in a checkbox where provided.

The use of any CPA-owned or operated parking facility is at your own risk.  The CPA does not take custody of vehicles or other personal property and is not responsible for any theft or damage thereto, or any personal injury, howsoever caused.  CPA is not responsible for power outages at electric vehicle (EV) charging stations.

You are responsible for ensuring that the correct license plate number is selected in your ParkPlus account.

If you have any questions or comments about the content of this website, please contact the CPA by using our toll free number at 1-888-544-4011 or by any other method set out in the Contact Us page.

The Terms of Use & Privacy Statement are subject to change without notice.

Secure Payment

The CPA does not collect credit card information. Instead, credit card information is collected by a third-party payment processer (Bambora AB, a registered ISO of TD Bank) in compliance with Payment Card Industry (PCI) standards.

Your credit card information may be stored by Bambora AB to facilitate payment for future purchases that you may wish to make.  By using the CPA’s services, you consent to the storage of credit card information for this purpose. 

For information regarding secure payment and privacy issues relating to your credit card information, contact your financial institution.

While the CPA is PCI compliant to ensure industry-standard measures are taken to protect credit card information, customers pay for CPA services at their own risk. 

The use of illegal, invalid, expired or other payment methods where insufficient funds exist are subject to all fees incurred by the CPA and a denial of services at the CPA's sole discretion without notice. 

Pay Machine Payments

  • If a customer encounters a pay machine that is out of order, they must proceed to another pay machine to make payment using one of the functioning payment methods provided or otherwise ensure payment is made. Payment can be made at any ParkPlus pay machine located in the same pricing management area where the customer has parked.
  • The customer is responsible for entering the correct license plate number into the pay machine.

To request a refund for a pay machine payment, please click here.

ParkPlus Cell Phone Account

  • When using the cell phone payment system an Interactive Voice Response system prompts users to enter information specific to their parking session. The responsibility for the accuracy of information lies with the customer, not the CPA. Errors made by the customer may result in parking fines or service denial.
  • Some services offered are dependent on the customer's cell phone or internet service provider. The CPA does not warrant or guarantee compatibility or service levels of third-party service providers.
  • One feature of the ParkPlus System cell phone payment system is a 'call back' service that alerts or warns customers of parking time expiry. Responsibility for compliance with parking laws, however, remains with the customer even if no such warning is issued by the CPA due to system failure or any other reason. The ParkPlus MyParking App does not have a call back service but has in-app notifications. 
  • While 'cell phone' payment is offered for curbside and parking lots as a customer service, in the event of a system failure, customers must pay for parking by using ParkPlus Pay Machines that are on-street or in parking lots.
  • The SMS messaging feature in Text to Park allows users to pay for parking by texting 77587. Note that CPA does not charge for this feature, but standard carrier message rates may still apply. For help, please text HELP, INFO or AIDE to 77587. To be removed from program, text STOP or ARRET to 77587.

To request a refund for payment via a ParkPlus Cell Phone Account, please click here.

Site Security

The CPA uses industry standard encryption to protect your personal information. For site security purposes, the CPA employs software programs to monitor network traffic that identifies unauthorized attempts to upload or change information, or otherwise cause damage. 

Cookies

The CPA uses cookies to provide a better user experience.  If you choose, you can opt out by turning off cookies in the preferences settings in your browser. 

Use of CPA Website Information

Customers who wish to publish any material extracted from the content of this site in any medium, must seek permission from the CPA (see the Contact Us page).

Customers are not permitted to use any part of the content of this site to develop or derive any data product or data service for distribution or commercial sale, without a license to do so.  If a license is granted, the source of the data must be acknowledged in all such documents and communications, including on Internet sites, by providing the following source citation at the bottom of each table, graph or other visual:

Source: The Calgary Parking Authority, [full URL of source pages], and [date of extraction].

Further, the following notice should appear in an appropriate area in any document or Internet site that includes selections of content from the Calgary Parking Authority site:

Calgary Parking Authority information is used with the permission of the Calgary Parking Authority and The City of Calgary. Customers are forbidden to copy the data and redistribute it in the original or modified form, for commercial purposes, without the express written permission of the Calgary Parking Authority.

No content on this site nor any right granted herein shall be sold, rented, leased, lent, sub-licensed or otherwise transferred to any other person or organization.

The CPA makes no warranty whatsoever as to the accuracy of information on its website.

Applicable Law

Parking is controlled by “traffic control devices” as defined in the Alberta Traffic Safety Act. Parking and traffic regulations are found in the Traffic Safety Act, the Calgary Traffic Bylaw and the Calgary Parking Bylaw. Paying for parking does not alleviate the vehicle operator's responsibility to park legally, in accordance with posted signs, at all times.

The CPA website is controlled from its office within the Province of Alberta, Canada. The website can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the Province of Alberta, by accessing the CPA website, the customer agrees that all matters relating to access to, or use of, the website or any CPA services, shall be governed by Alberta law and the federal laws of Canada applicable in the Province of Alberta. The customer also agrees, and hereby submits, to the exclusive personal jurisdiction and venue of the courts of the Province of Alberta and acknowledges that the customer does so voluntarily and is responsible for complying with local laws.

When licensing the use of services through the CPA website, the contract is considered to be executed within Alberta, Canada.

© Calgary Parking Authority. All Rights Reserved.

Use of this site signifies your agreement to the above Terms of Use and CPA’s Privacy Statement.

ParkPlus Terms of Use

Click here for the ParkPlus Terms of Use.