ParkPlus Terms of Use

Share your thoughts about the RPP program

The City of Calgary is currently reviewing its Residential Parking Permit (RPP) program to improve customer service, increase long-term financial stability, and ensure efficient use of street space. The City wants to understand how the RPP program is, or is not, meeting your needs. Provide input by completing a short survey here: www.calgary.ca/rpp

Pay Machine Payments 

If a customer encounters a pay machine that is out of order, they must proceed to another pay machine to make payment using one of the functioning payment methods provided or otherwise ensure payment is made. Payment can be made at any ParkPlus pay machine located in the same pricing management area where the customer has parked.

In the event that a pay machine does not return coins, customers may request a refund by e-mailing parkplusadmin@calgaryparking.com or in person at CPA’s offices located at 620 – 9th Avenue SW. Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.

ParkPlus Cell Phone Account

When using the cell phone payment system an 'Interactive Voice Response' system will prompt users to enter information specific to their parking session. The responsibility for the accuracy of information lies with the customer, not the CPA. Errors made by the customer may result in parking fines or services denial.

Some services offered are dependent on the customer's cell phone or internet service provider. The CPA does not warrant or guarantee compatibility or service levels of third party service providers.

One feature of the ParkPlus System cell phone payment system is a 'call back' service that alerts or warns customers of parking time expiry or pending 'tow away'. Responsibility for compliance with parking laws, however, remains with the customer even if no such warning is issued by the CPA due to system failure or any other reason.

While 'cell phone' payment is offered for curbside and parking lots as a customer service, in the event of a system failure, customers must pay for parking by using 'pay machines' that are on-street or in parking lots.

The SMS messaging feature Text to Park allows users to pay for parking by texting 77587. Note that CPA does not charge for this feature, but standard carrier message rates may still apply. For help, please text HELP, INFO or AIDE to 77587. To be removed from program, text STOP or ARRET to 77587.