Impound Lot Frequently Asked Questions
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Below are some of the most asked questions from customers visiting the Impound Lot. For additional assistance, please call the Impound Lot at 403-537-7111.
Generally, a vehicle is towed to the Municipal Impound Lot if it violates parking regulations. Peace Officers can remove vehicles that are parked illegally, unattended and obstructing traffic or are without valid licence plates or permits. A vehicle parked in a restricted traffic lane during rush hour is a safety hazard and may obstruct more than 500 other vehicles each hour. Damaged, derelict or stolen vehicles may also be towed to the Impound Lot.
For more information on why your vehicle may have been towed, please see "Why is my vehicle at the Impound Lot?" webpage.
You will be able to drive away if you have a valid operator's licence (interim driver’s licence requires government issued ID), you are not under the influence of alcohol or drugs and the vehicle is roadworthy, properly insured and has valid registration with valid licence plates. If you do not have insurance or registration you may not drive the vehicle from the Lot. However, you may have it towed at your expense to private property.
Vehicles that are unregisterd or uninsured cannot be driven on public roadways.
If your vehicle is uninsured or unregistered, it can only be towed from the Impound Lot at your expense after providing proof of ownership. You can also use a legal tow bar and tow the vehicle yourself. A legal tow bar can be rented from U-Haul.
Please note: not all towing truck providers are authorized to tow from the Impound Lot based on our safety, insurance and liability standards. If you are unsure if your towing truck provider is authorized, please contact us at 403-537-7111 and we can verify their status.
You are responsible for the costs of towing plus a daily storage fee of $40.00. Fee schedules are posted at the entrance of the Impound Lot. Cash, debit card, Visa, Master Card, American Express and Certified Cheque (made out to Calgary Parking Authority) are accepted for payment.
Please note that all vehicles must be removed from the Impound Lot within 2 hours of making payment.
Please see Impound Lot fees.
You must provide proof of ownership and identification and pay all towing and storage fees. See Required Documentation for a full list of the required documents needed.
Why do I pay a towing and storage fee when my car was towed to the Impound Lot after it was reported stolen?
The costs of towing and storage of all vehicles taken to the Impound Lot are the responsibility of the owner of the vehicle. As a vehicle owner you may purchase insurance that covers all costs associated with the theft of your vehicle. If you choose not to purchase this coverage you assume the risk for all costs associated with theft.
Every attempt possible is made to locate the registered owner of an impounded vehicle. Unclaimed vehicles are sold at our Unclaimed Vehicle Auctions. These auctions are held monthly. Vehicles may be recycled if they are deemed to have no value. After recovery of towing and storage fees, the revenue generated through the disposal goes to the Alberta Government. A registered owner may claim a vehicle anytime prior to the sale of the vehicle and is entitled to claim the residual revenue after sale from the Alberta Government. Allow 60 days after sale for payment processing.
Legislation states that written notification must be sent to the last known registered owner. Always make sure your information is updated at the registries.
Under the Motor Vehicle Act, the last registered owner as well as any lien holder for the vehicle must be notified before the vehicle can be auctioned. Lien holders may claim vehicles that are unclaimed by the vehicle owner. Lien holders that fail to respond to the registered letter advising of the pending disposal forfeit their lien.
CPA took over management of the Impound Lot (400-39 Ave SE T2G 5P8) in 1994 in a move to improve customer service at the facility. This change has resulted in a decrease in fees charged to customers for towing and storage of vehicles as well as faster notification to vehicle owners.
If you choose to abandon your vehicle at the Impound Lot, the amount will be a debt owing to the Crown by the current owner and the Registrar of Motor Vehicle Services may:
1. Suspend the registration of all vehicles registered in the name of the debtor, or
2. Refuse to register any motor vehicle in the name of the debtor, or
3. Refuse to register a vehicle in the name of a new owner if the ownership of a registered vehicle passes directly or through intermediary owners from the person who owes the debt.