About Us

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) location remains open with reduced hours of 8am to 8pm Monday to Friday and from 12noon to 4pm on weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember that payment can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

The City of Calgary introduced a temporary 30 minute grace period for curbside parking from April 09 - May 31, 2020. Effective June 01, 2020 regular parking rates apply. 

 

We are located at 620 - 9 Ave SW in downtown Calgary. See our Contact Information and Hours of Operation.

Who is the Calgary Parking Authority?

 

The Calgary Parking Authority fulfills the City of Calgary's parking mandates and implements the municipality's parking policies by managing on- and off-street public parking facilities, enforcement programs and providing parking advisory services.

Today, the Calgary Parking Authority uses leading-edge technology to provide public parking on-street, in parkades and in surface parking lots. We operate without using any municipal tax revenues.

What does the Calgary Parking Authority do?

 

Helping build a better Calgary

Report to the Community

Our Mission

To contribute to vibrant, safe and accessible communities by managing and administering parking resources.

Our Vision

All of The City of Calgary’s parking resources working to create optimum economic and social benefits for the communities we serve.

Our Values

Creating safe and healthy environments – we work to maintain, protect and enhance the safety and well-being of employees, customers, and the general public in our facilities, on City streets, and in our workplace.

Collaborative problem solving – we work proactively, with internal and external stakeholders, to understand diverse perspectives, balance competing interests, and find creative solutions.

Expert parking management – we strive to be leaders and are knowledgeable about the parking industry and the CPA to ensure that the information we share, and the solutions and advice we provide, is accurate, consistent, helpful and accessible.

Proactive, continuous improvement – we take action and support each other to build on our experiences and find new, better ways of doing things.

Accountable to the public interest – we are good stewards of public resources, are a positive presence in the community, and do what we say we are going to do.

Policies

 

Privacy Policy

Terms of Use

Risk Management Policy
 

GST R#119457869