In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Helping build a better Calgary
To contribute to vibrant, safe and accessible communities by managing and administering parking resources.
All of The City of Calgary’s parking resources working to create optimum economic and social benefits for the communities we serve.
Creating safe and healthy environments – we work to maintain, protect and enhance the safety and well-being of employees, customers, and the general public in our facilities, on City streets, and in our workplace.
Collaborative problem solving – we work proactively, with internal and external stakeholders, to understand diverse perspectives, balance competing interests, and find creative solutions.
Expert parking management – we strive to be leaders and are knowledgeable about the parking industry and the CPA to ensure that the information we share, and the solutions and advice we provide, is accurate, consistent, helpful and accessible.
Proactive, continuous improvement – we take action and support each other to build on our experiences and find new, better ways of doing things.
Accountable to the public interest – we are good stewards of public resources, are a positive presence in the community, and do what we say we are going to do.