In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Two special permit areas exist in Bridgeland (Zone AAA) and Somerset (Zone YY). Qualifying addresses in these zones can obtain one permit per address, which is valid for two years. Please see below for permit costs.
To obtain the permit, the resident must provide current proof of residency. Click here for details on accepted proof of residence documents. These permits cannot be sold or rented.
Bridgeland and Somerset have been deemed special permit areas because most or all of the dwellings are multi-family buildings and there is not enough street space to accommodate everyone who wishes to park in these areas. It was decided to charge a fee for the permits in these areas, so that only those who needed parking would request a permit.
In these two special permit areas, a visitor may use the permit that a resident has purchased. In other Residential Parking Permit zones, specific visitor permits are issued to qualified residents living in single, semi-detached, triplex, fourplex, or rowhouse units. Visitor permits are not available for larger complexes such as apartment buildings.
The fine for parking in a residential parking zone without displaying a valid permit is $75. Please read all posted signs for the zone specific restrictions in your area.
Permit Fee Schedule