Request A Receipt

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

How to Request a Receipt

If you have made a ParkPlus payment and did not receive a receipt for your transaction, you may request a copy of the receipt.

Please send an email to parkplusadmin@calgaryparking.com or fax 403-537-7001 with the following information:

  • date
  • license plate
  • amount of transaction
  • method of payment (i.e. ParkPlus pay machine, Virtual Pay Machine, or ParkPlus account)
  • contact information

Our Customer Service Administrators will provide you with a replacement receipt once they have verified your transaction.