Text To Park
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Text to pay for your parking in any ParkPlus zone!
To start a parking session, text the word "start" and then the four-digit ParkPlus zone number to PPLUS (77587). To end a parking session, text the word "end" and then the four-digit ParkPlus zone number to PPLUS (77587).
Note: to successfully start and end a parking session, you will need to spell the words "start" and "end" correctly. However, they are not case-sensitive. For example, "START", "Start" and "start" will all work to start a parking session.
The ParkPlus system sends confirmation texts to confirm when a parking session has been started or ended. You must receive the confirmation text to be sure that your session has started or ended. If you are not sure, you can call 403-537-7275 and the system will tell you if you have an active session.
Please note: you must be a ParkPlus cell phone account holder to use this feature. Don't have a ParkPlus cell phone account? Sign up for an account at https://m-cpa.parkplus.ca/login.html. Click on Create Account and follow the instructions.
Why Have "Start" and "End"?
A number of our customers experienced duplicate texts being sent automatically by their cell phone carrier to the ParkPlus system. This would cause parking sessions to either start or stop without the customer's consent.
By specifying whether you want the text to start or stop a parking session, it removes the potential for duplicate text messages to affect a parking session.
Why didn't my text activate a parking session?
A parking session may not be successfully activated for several reasons, including if there are parking restrictions in effect, if there are insufficient funds in the account, or if the zone number is entered incorrectly.
Below is a guide for the messages you may receive from PPLUS.
How it Works
1. After you have parked, text 77587 with the word "start" and the four-digit ParkPlus zone number.
For example, if you parked in zone 2441, in the phone number field, type 77587 and in the message field, type "start 2441" and send the text.
2. A confirmation text will be sent to you notifying you that your parking session has been successfully started.
If you do not receive a confirmation text or receive a text that states the system is unavailable, please call into ParkPlus at 403-537-7275 to confirm the parking transaction.
3. After returning to your vehicle, text "end" and the zone number to 77587 to end your parking session.
4. A confirmation text will be sent to you to notify you that your parking session has ended.
Please note: standard carrier message rates may apply.
Do not text 403-537-7275 or 403-539-4205. These are numbers used in the regular ParkPlus phone activation process and are not valid for Text to Park.
ParkPlus cell phone account holders can set notifications in their account settings such as when your parking session is about to expire or when funds are low in your account. Currently, the notifications can be sent via emails or phone calls.
For more information on Text to Park, please call 403-537-7275 (Toll free 1-888-544-4011) or email email@example.com.