In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
If you don't pay your parking ticket or parking infraction notice, you will be issued a violation ticket with a "first appearance date". Upon receipt of the violation ticket, you have the option to appeal your violation ticket to the Provincial Court of Alberta. Instructions are on the violation ticket.
You have three options:
If you select Option 2, complete the section on the violation ticket and mail your plea to Provincial Court. A trial date will be scheduled by the court.
Please note: The onus is on you to ensure that payment or any other action reaches the court office before the "first appearance date" to avoid late payment charges.
If you fail to appear in court on any scheduled dates, you may be convicted in absence and face additional fees. A notice of conviction will be issued by the court.
Unpaid fines will result in denial of Alberta Registries services until all outstanding amounts are paid. An accumulation of unpaid fines may result in the suspension of your operator's licence.
The Provincial Court of Alberta, Traffic Court is located at601 5th St SW
Disclaimer: In the event that the information on this website differs from the information on the Violation Ticket, the information on the Violation Ticket shall prevail.