In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
ParkPlus cell phone account holders can also start a parking session online.
Using this feature, called "Online Activations", cell phone account holders can set up parking sessions for dates and times in the future*, making this feature particularly useful for businesses wishing to pay for their customers' parking.
How it Works
Click here for full instructions on how to set up an Online Activation.
*Please note that parking availability is on a first-come, first-served basis and space is not guaranteed. No refunds will be issued if a session is activated and the space is not used or if an alternative location is used. Payments can be back-dated a maximum of 2 hours, in 15 minute increments.
**A minimum purchase still applies to all online activation parking sessions. This minimum purchase amount will vary depending on the zone number for which the session was activated.
Want a demo or more information?
Our ParkPlus staff are also happy to visit you at your place of business to provide a demonstration so that you can see firsthand how this feature might benefit your business. To request a demonstration or find out more about Online Activations, please contact our ParkPlus staff by phone at 403-537-7275 or email: firstname.lastname@example.org.