Carpool / Carshare
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
The Calgary Parking Authority Carpool Parking Program allows carpool parkers enhanced access to monthly waiting lists.
Under the CPA carpool program, 50% of all new monthly contracts may be allocated to vehicles with two or more occupants.
The carpool program is part of the CPA's effort to reduce Calgary's carbon footprint and is a simple way for people to save money, reduce congestion and conserve energy while benefiting the environment.
To sign up for the carpool wait list,* you will require the following information:
*Note: Monthly carpool contract holders may be subject to monitoring to ensure they are in compliance with the terms of the contract. The Calgary Parking Authority reserves the right to cancel the contract at any time should the contract holders fail to comply with the terms as set out in the contract.
**Note: Carpool wait lists are available for CPA parkades only. Please click here to see our parkade locations.