Newsroom Frequently Asked Questions
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Outlined here are the most frequently asked questions from the media. To find other FAQs, click here.
The Calgary Parking Authority manages and operates public parking facilities for The City of Calgary. In addition, CPA is responsible for the residential parking permit program and the parking enforcement program.
City Council passed a by-law in 1968 establishing the Calgary Parking Authority to develop and operate public parking facilities on behalf of the City of Calgary. The Authority reports to City Council through the CPA Committee. In 1994, responsibility for Parking Enforcement transferred to CPA from Calgary Police Services and management of the Impound Lot was transferred to CPA. Revenue generated by CPA is returned as a dividend to The City each year.
The Calgary Parking Authority manages 6,689 on-street parking spaces and 10,685 stalls in surface lots and parkades, approximately 14% of all available paid parking stalls in Calgary.
The current City Transportation Plan approved by City Council limits the amount of long-stay (all day commuter) parking in the Downtown area. The intention is to limit the amount of long-stay parking in favor of increased transit or alternative transportation use. While the overall number of parking spaces will increase with continued development of office space, fewer spaces will be designated for long-stay parking.
Market surveys are conducted approximately every quarter to determine the market value of parking stalls. The CPA rates are set according to market value. Rates rise or fall according to the supply and demand for parking stalls.
CPA is required to turn all revenues generated from parking tags to The City of Calgary's general fund. This money is used by The City in the interests of all taxpayers.