Newsroom Frequently Asked Questions
In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home.
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Outlined here are the most frequently asked questions from the media. To find other FAQs, click here.
The Calgary Parking Authority manages and operates public parking facilities for The City of Calgary. In addition, CPA is responsible for the residential parking permit program and the parking enforcement program.
City Council passed a by-law in 1968 establishing the Calgary Parking Authority to develop and operate public parking facilities on behalf of the City of Calgary. The Authority reports to City Council through the CPA Committee. In 1994, responsibility for Parking Enforcement transferred to CPA from Calgary Police Services and management of the Impound Lot was transferred to CPA. Revenue generated by CPA is returned as a dividend to The City each year.
The Calgary Parking Authority manages 6,689 on-street parking spaces and 10,685 stalls in surface lots and parkades, approximately 14% of all available paid parking stalls in Calgary.
The current City Transportation Plan approved by City Council limits the amount of long-stay (all day commuter) parking in the Downtown area. The intention is to limit the amount of long-stay parking in favor of increased transit or alternative transportation use. While the overall number of parking spaces will increase with continued development of office space, fewer spaces will be designated for long-stay parking.
Market surveys are conducted approximately every quarter to determine the market value of parking stalls. The CPA rates are set according to market value. Rates rise or fall according to the supply and demand for parking stalls.
CPA is required to turn all revenues generated from parking tags to The City of Calgary's general fund. This money is used by The City in the interests of all taxpayers.