Text to Park Frequently Asked Questions

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

How does Text to Park work?

ParkPlus cell phone account holders can pay for parking by Text. To start a parking session, text the word "start" and then the four-digit ParkPlus zone number to PPLUS (77587). To end a parking session, you will need to text the word "end" and then the four-digit ParkPlus zone number to PPLUS (77587).

I sent a text but a parking session wasn't activated. What do I do now?

Your parking session may not have been activated for several reasons:

- Parking restrictions are in effect

- There are insufficient funds in your account

- The zone number was entered incorrectly

Please ensure that you did not send your text to 403-537-7275 or 403-539-4205. These numbers are used in the regular ParkPlus phone activation process and are not valid for Text to Park.

If having further issues, you can also call in your parking session by dialing 403-537-7275 and listening to the voice prompts.

Why do I need to put the words "start" and "end" when using Text to Park?

On May 31, 2013, we introduced the requirement to put the words "start" and "end" for Text to Park service. This is because a number of our customers experienced duplicate texts being sent automatically by their cell phone carrier to the ParkPlus system. This would cause parking sessions to either start or stop without the customer’s consent.

By changing the process and specifying whether you want the text to start or stop a parking session, it removes the potential for duplicate text messages to affect a parking session.

Note: to successfully start and end a parking session, you will need to spell the words “start” and “end” correctly. However, they are not case-sensitive. For example, "START", "Start" and "start" will all work to start a parking session. 

Why am I unsuccessful in starting a session when I text 77587 through Google Hangouts?

There is a known issue with texting the short-code 77587 through Google Hangouts. Please use the direct number 1-587-316-9704 to text instead if you are using Google Hangouts.