Calgary Parking Authority
In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours of weekdays from 8am to 8pm and 12 noon to 4pm weekends and statutory holidays. This may result in longer than usual wait times for customer service support. We thank you for your patience. Remember ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle).
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage Residential Parking Permits and top up your ParkPlus account.
Network Maintenance Notice: November 1
The Calgary Parking Authority is performing necessary planned maintenance of our network from Sunday, November 1st at 9:00PM until 1:00AM on Monday, November 2nd. During this time, no ParkPlus online services will be available, including MyParking Services, the MyParking app, text-to-park, call-to-park, and parkplus.ca.
No payment is required for on-street parking on Sunday, November 1st. Pay machines will continue to be available to make payment in CPA operated parkades and surface lots.
Please note that our Customer Solutions Centre hours on November 1st are 8:00am-9:00pm (phone 403-537-7100, option 2 to speak to a representative).
The CPA is proud to support High Park and the Beltline Neighbourhoods Association’s (BNA) vision for this utilitarian community space; the top floor of our City Centre Parkade (Lot 25)! High Park celebrates placemaking across Calgary and highlights the importance of interactive public art spaces that contribute to our beautiful city.
Connect with Us
The CPA is using social media to enhance our customer service by answering questions and responding to concerns, and providing valuable parking-related updates.
Plan your trip downtown with our On-street Occupancy map. Using ParkPlus transaction data, the map provides a guideline for on-street parking availability. The map also provides ParkPlus zone information including parking rates and time restrictions.
Our Local Deals feature is LIVE on the MyParking app. Local Deals connects users with exclusive offers from Calgary businesses they know & love. The feature, which appears when you start a ParkPlus parking session, unlocks coupon codes you can use at your favourite participating business. Local Deals allows us to support other local businesses while delivering new functionality to our app users; a win-win! For more info, click here.