TELUS Spark and ParkPlus

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

TELUS Spark Member Parking

Membership Parking at TELUS Spark has changed to the Online Parking Permit System as of July 10th, 2018. ParkOnline is no longer used.

TELUS Spark members are entitled to complimentary parking at TELUS Spark, 24 hours a day, year-round, once you have added and activated your licence plate(s) on the Online Parking Permit System.

Please note that your Online Parking Permit System account is separate from your ParkPlus cell phone account, if you have one. Updating one account will not affect the other.

Current TELUS Spark Members

Current TELUS Spark members will have their membership parking including their current registered licence plate(s) automatically transferred to the new Online Parking Permit System and will be able to continue to park their current registered vehicles at TELUS Spark. In order to make changes to your account, you will need to set your password on the new system.

Note: If you have an existing online Residential Parking Permit, Calgary Zoo or Heritage Park parking services account, you will not need to set your password as long as you are using the same e-mail address as your previous TELUS Spark parking account. You can login to the new system using the same login credentials as your Residential Parking Permit, Calgary Zoo or Heritage Park account.

How do I set my password on the Online Parking Permit System?

  1. Go to and click Welcome
  2. This will lead you to the Parking Services login page, click Reset Password 
  3. Enter in the e-mail associated with your existing TELUS Spark parking account
  4. Check your e-mail to verify your account and set your password
  5. Now you can login to the new system
  6. Click My Permits and on the left hand side click Manage Permits
  7. Verify that your active licence plates are correct

New TELUS Spark Members

Complimentary parking at TELUS Spark is included for all TELUS Spark members. Once you have registered your Member ID and activated your licence plate(s), you can park one of your vehicles at Spark any time you visit.

  1. Go to and click Welcome
  2. This will lead you to the Parking Services login page, click Create Account
  3. Fill out the following information:
    • First Name
    • Last Name
    • E-mail
    • Password
  4. Click Sign Up
  5. An e-mail will be sent to you, please follow the instructions on the e-mail to confirm your e-mail and activate your account

Note: If you have an existing Residential Parking Permit, Calgary Zoo or Heritage Park parking services account, you can use the same login credentials.

How do I register my TELUS Spark Membership Parking?

  1. Go to and sign in
  2. Click My Permits and on the left hand side click Register Membership
  3. Enter your last name and your TELUS SparkMember ID and click Submit
    • The last name must match the last name on your membership card
    • If you don't have your Membership ID, please contact TELUS Spark at 403-817-6800

In the right hand corner click the “Show Help” button. A step by step guide on how to apply for your membership parking will pop up and guide you through the process.

How do I activate my licence plate(s)?

  1. Go to  and sign in
  2. Click My Permits and on the left hand side click Manage Permits
  3. Click on Add or Remove Licence Plate from Plate List
  4. Under New Plate, enter your licence plate number and province/state and click Add Plate.
  5. Click on Edit Active Plate List under the Membership/Permit Number you want to edit
  6. Click the switch beside the licence plate you want activated until it turns green and click Save. You can activate up to two licence plates at a time.
    • Make sure you edit the active plate list for each membership/permit number

Ensure the correct licence plate(s) are activated before parking at TELUS Spark.

How many licence plates can I register?

TELUS Spark members can activate up to two licence plates, but only one (1) active licence plate per membership number is eligible for free parking at one time. Before parking at TELUS Spark, members must ensure the correct licence plate(s) are activated in the Online Parking Permit System as you can keep multiple licence plates on file.

How long is my parking valid for?

Once you have activated your licence plate(s), you will maintain your parking privileges at TELUS Spark until your membership expires.

Membership Renewals

Existing TELUS Spark Members who have registered their licence plate(s) with Online Membership Parking System are not required to take action when they renew their TELUS Spark memberships, provided they renew before membership expiry. All members who have renewed their memberships can continue to use their existing TELUS Spark Online Membership Parking account to make any required changes to their TELUS Spark parking information, including updating their licence plate information.

Enjoy the convenience of ParkPlus at one of Calgary's favourite places, TELUS Spark - Calgary's Science Centre220 St Georges Dr NE

Watch this Video to see how to set up your Membership Parking at TELUS Spark 

TELUS Spark (Zone 8310)

Flat Rate  $10.00 (Mon - Sun 00:01 to 17:00)

Evening Flat Rate $5.00 (Mon - Sun 17:00 to 00:01)

*Note:  Visitors to TELUS Spark who retain their parking receipt, will receive $5.00 off the cost of admission to TELUS Spark.

  • Paid parking is in effect 24/7.

  • You are also able to use your existing ParkPlus prepaid cell phone account or create a cell phone account to pay for your parking at TELUS Spark - you can use this same account to pay for parking in ANY ParkPlus zone! 

In the case of a discrepancy between the rates shown here and those displayed at the lot, the rates at the lot shall prevail.