Pay for Parking with Your Cell Phone

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

How ParkPlus Cell Phone Accounts Work

With a ParkPlus cell phone account, you can pay for your on-street parking in any ParkPlus zone or for off-street parking in a CPA facility. There are four ways you can use your cell phone account:

  1. MyParking App: Download the free MyParking app for the iPhone or Android to start and stop your parking session from within the app and be credited back for the unused time.
  2. Call to Park: You can activate a parking session by calling (403) 537-PARK (7275) and following the voice prompts to start a parking session. Call the same number back to deactivate the session to have your account credited back for the unused time! 
  3. Text to Park: You can also use Text to Park to pay for parking. Just text "start" and "end" with the ParkPlus zone number to 77587 (PPLUS) to activate and deactivate your parking session and be credited back for the unused time.
  4. Start Session Online: ParkPlus cell phone account holders can also start a parking session online.  Click here to find out more about online activations.

As long as you use the same phone number, you can start your session and end your session using any method (for example, you can start the session through the app and end it via Text to Park).

For assistance in setting up your ParkPlus cell phone account, please email parkplusadmin@calgaryparking.com or call (403) 537-7275.

ParkPlus Cell Phone Account Benefits

Join Calgary's parking revolution! Sign up for a ParkPlus cell phone account today and enjoy great benefits, including:

  • Save time and money: deactivate your parking session and get money back for unused time;
  • Set up reminder notices to notify you when your time is about to expire;
  • Access a free record of your parking transactions for the current and/or previous months.
  • No minimum purchase for ParkPlus cell phone account transactions on-street.
  • Receive a 25% discount for on-street parking with a qualifying small vehicle;
  • Use your ParkPlus account to pay for parking in CPA surface lots and parkades;
  • and many other benefits!

 Click here to learn more about these great benefits!

Introducing the New & Improved MyParking App!

You asked and we listened! We have updated the MyParking App which is available on the Google Play Store or Apple App Store for free!

What`s new in this app?

  • Revamped clean/sleek interface
  • Easy to find parking map
  • Automatic fund top up - no need to worry about running out of funds!
  • In-app notifications - get notified when your session is ending
  • Find My Car feature.  Forgot where you parked? No worries!

 

Other Important Pay By Phone Links