Parking Offences/Ticket Inquiry Information
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
If you get a parking ticket, you have a few options:
1. You can pay your parking ticket. The CPA uses an early payment incentive program that reduces the penalty amount if paid before 30 days. You can save as much as 20 per cent if you pay your parking tickets within 10 days of the offence.
2. You can request an Administrative Review to point out any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further.
3. You can appeal your parking ticket in court. If you don't pay your parking ticket, you will receive a violation ticket in the mail. At this point, you have the option to appeal your violation ticket through the Provincial Court Appeal process.
If you require additional information regarding your parking tag, please contact our office at 403-537-7100 during business hours, Monday to Friday from 8:00 a.m. to 4:00 p.m.