Ticket Appeal/Administrative Review

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) location remains open with reduced hours of 8am to 8pm Monday to Friday and from 12noon to 4pm on weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember that payment can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

The City of Calgary introduced a temporary 30 minute grace period for curbside parking from April 09 - May 31, 2020. Effective June 01, 2020 regular parking rates apply. 

 

If you received a parking ticket from the Calgary Parking Authority, you may request an administrative review to appeal your ticket. When you request a review, a CPA Administrator investigates your parking ticket and checks to see if an error was made when the ticket was issued and whether the ticket can be withdrawn.

Please note the fine payment schedule stops once a ticket is submitted for administrative review. Once a review is completed, if your ticket is not withdrawn and you choose to pay your parking fine, the fine payment schedule will resume on the day you've been contacted by CPA about the outcome. For example, if you submit a review during tier one (first 10 days of receiving the ticket), you would resume in this tier when contacted about its status.

Please note:

  • Calgary Parking Authority may not withdraw parking tickets on the basis of compassionate reasons or on the basis of mitigating circumstances. If an appeal is based on compassionate or mitigating circumstances, the matter must be heard by the Provincial Court. Please see Court Appeal for more information.
  • Paid parking tickets are an admission of guilt, and as such an administrative review is unnecessary.
  • If a court conviction has already occurred, the CPA is not allowed to accept a review.
  • The registered vehicle owner remains responsible to follow all instructions of the court regardless of the status of this CPA Administrative Review process.

Already submitted? Inquire about the status of your Administrative Review by calling the Customer Solution Centre at 403-537-7100, option 3 and then press "1".

Submit a ticket appeal using one of the following options:

1. Online - Click here to submit online. (Please note that filing your appeal online is the fastest way to receive a response.)

2. File an appeal in person at the Calgary Parking Authority office, located at 620 9 Avenue SW, 8:30am to 4:00pm Monday to Friday, except holidays.

NOTE: When submitting a ticket appeal that includes credit card information to prove a purchase, please do not submit your full credit information. In order to verify a payment we only require the following information: the first 6 and last 4 digits of your credit card number; please do not supply your access code or expiry date information.

If you are submitting a review on a membership/monthly contract/ParkPlus account: please ensure your licence plate is entered/activated correctly in your online account prior to submitting your review. 

NOTE: If your parking tag number begins with a 4 or 5 or the information is handwritten, be advised that this may have been issued by a municipal agency other than the Calgary Parking Authority and may not be eligible for our online review system. This ticket is still valid and a review still can be submitted by emailing us at cpaappeal@calgaryparking.com. Write a detailed description on why you are disputing the parking tag. Please ensure you give your name, phone # and email address for us to contact you back. If you have any questions please feel free to contact us at 403-537-7100.