Ticket Appeal/Administrative Review
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
If you received a parking ticket from the Calgary Parking Authority, you may request an administrative review to appeal your ticket. When you request a review, a CPA Administrator investigates your parking ticket and checks to see if an error was made when the ticket was issued and whether the ticket can be withdrawn.
Please note the fine payment schedule stops once a ticket is submitted for administrative review. Once a review is completed, if your ticket is not withdrawn and you choose to pay your parking fine, the fine payment schedule will resume on the day you've been contacted by CPA about the outcome. For example, if you submit a review during tier one (first 10 days of receiving the ticket), you would resume in this tier when contacted about its status.
Already submitted? Inquire about the status of your Administrative Review by calling the Customer Solution Centre at 403-537-7100, option 3 and then press "1".
Submit a ticket appeal using one of the following options:
2. File an appeal in person at the Calgary Parking Authority office, located at 620 9 Avenue SW, 8:30am to 4:00pm Monday to Friday, except holidays.
NOTE: When submitting a ticket appeal that includes credit card information to prove a purchase, please do not submit your full credit information. In order to verify a payment we only require the following information: the first 6 and last 4 digits of your credit card number; please do not supply your access code or expiry date information.
If you are submitting a review on a membership/monthly contract/ParkPlus account: please ensure your licence plate is entered/activated correctly in your online account prior to submitting your review.
NOTE: If your parking tag number begins with a 4 or 5 or the information is handwritten, be advised that this may have been issued by a municipal agency other than the Calgary Parking Authority and may not be eligible for our online review system. This ticket is still valid and a review still can be submitted by emailing us at email@example.com. Write a detailed description on why you are disputing the parking tag. Please ensure you give your name, phone # and email address for us to contact you back. If you have any questions please feel free to contact us at 403-537-7100.