Ticket Appeal/Administrative Review
Our administrative offices at 620 9 Avenue SW will be closed on Monday, February 17th for Family Day. No payment will be required for on-street ParkPlus zones & holiday rates will be in effect at select CPA surface lots & parkades on Family Day. Regular rates will be in effect at the Calgary Zoo, TELUS Spark & Heritage Park.
Due to a higher than normal demand for administrative reviews, please allow additional time for your review to be processed. The fine schedule will remain frozen until the day you are contacted by CPA about the outcome. Thank you for your patience.
If you received a parking ticket from the Calgary Parking Authority, you can request an administrative review and appeal your ticket. When you request a review, a CPA Administrator investigates your parking ticket and checks to see if an error was made when the ticket was issued and whether the ticket can be withdrawn.
Please note that the fine payment schedule stops once a ticket has been submitted for an administrative review. Once a review is completed, if your ticket is not withdrawn and you choose to pay your parking fine, the fine payment schedule will resume on the day you've been contacted by CPA about the outcome. For example, if you submit a review during tier one (first 10 days of receiving the ticket), you would resume in this tier when contacted about its status.
Already submitted? Inquire about the status of your Administrative Review by calling the Customer Solution Centre at 403-537-7100, option 3 and then press "1".
Submit a ticket appeal using one of the following options:
2. File an appeal in person at the Calgary Parking Authority office, located at 620 9 Avenue SW, 8:30am to 4:00pm Monday to Friday, except holidays
NOTE: When submitting a ticket appeal that includes credit card information to prove a purchase, please do not submit your full credit information. In order to verify a payment we only require the following information: the first 6 and last 4 digits of your credit card number; please do not supply your access code or expiry date information.
If you are submitting a review on a membership/monthly contract/ParkPlus account: please ensure your licence plate is entered/activated correctly in your online account prior to submitting your review.
NOTE: If your parking tag number begins with a 4 or 5 or the information is handwritten, be advised that this may have been issued by a municipal agency other than the Calgary Parking Authority and may not be eligible for our online review system. This ticket is still valid and a review still can be submitted by emailing us at firstname.lastname@example.org. Write a detailed description on why you are disputing the parking tag. Please ensure you give your name, phone # and email address for us to contact you back. If you have any questions please feel free to contact us at 403-537-7100.