Impound Lot Fees

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

The fee you are charged depends on the size of your vehicle and the distance towed. All fees must be paid in full in order to have your vehicle released. Vehicles must be removed from the Impound Lot within 2 hours after payment has been made or storage charges will start to incur.

KM charge: $2.65 per km after first 5km.

A storage fee of $40.00 per day will be charged to vehicles brought to the Impound Lot.

A $32.00 administration fee applies to all seized vehicles (this fee includes costs relating to the security of the vehicle, including the Impound Lot alarm system and fence, as well as costs for the cameras, staff and maintaining the building and the site).

In addition to the towing fees please be advised:

• RVs, oversized vehicles or certain types of trucks may be subject to additional charges.
• Vehicles must be removed from the Impound Lot within 2 hours after payment has been made.

Current towing fees are posted at the Impound Lot. If the information provided here differs from that posted at the Impound Lot, the posted rates apply.