Required Documentation for Vehicle Release

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

You will need to provide specific documents before your vehicle can be released from the Impound Lot.

Impound Lot staff cannot release the vehicle without viewing all required documents. This ensures that the vehicle is only being released to the rightful owner or an owner's delegate.

Depending on the situation, you will require different documentation if:

  • You are picking up your vehicle
  • Somebody else is picking up your vehicle
  • Your vehicle has dealer plates
  • Your vehicle is a rental car

Note: Vehicles will not be released to any person who is under the influence of alcohol or drugs. If your vehicle (or property) was seized as part of an investigation, it can only be released by the approval of the Peace Officer that seized your vehicle.

If you are picking up your vehicle, you need to show the following documentation before your vehicle is released:

  • Proof of Ownership
  • Proof of a valid Driver's Licence (Interim driver’s licence requires government issued ID)
  • Proof of Insurance

If somebody else is picking up your vehicle, they will need to show the following documentation before your vehicle is released:

  • A letter of authorization from you (the registered owner) indicating the make, model, licence plate number and Vehicle identification Number (VIN) of the vehicle to be released, signed and dated by you (the registered owner).
  • A copy of the vehicle's Proof of Ownership
  • A copy of the vehicle's Proof of Insurance
  • Proof of a valid Driver's Licence (Interim driver’s licence requires government issued ID)

If your vehicle has dealer plates, then you need to show the following documentation before your vehicle is released:

  • Proof of a valid Driver's Licence (Interim driver’s licence requires government issued ID)
  • Proof of Registration for the Dealer Plate
  • Proof of Insurance for the Dealer Plate
  • Proof the vehicle is owned by the individual or company that owns the dealer plate such as a bill of sale or bill of lading
  • Evidence of an association with the individual or company that owns the dealer plate such as a business card or pay stub

If your vehicle is a rental vehicle, then you need to show the following documentation before your vehicle is released:

  • Proof of a valid Driver's Licence (Interim driver’s licence requires government issued ID)
  • Copy of your valid (not expired) Rental Agreement which must be in your name
  • Rental company employees must show evidence of an association with the rental company such as a business card or pay stub