Required Documentation for Vehicle Release
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
You will need to provide specific documents before your vehicle can be released from the Impound Lot.
Impound Lot staff cannot release the vehicle without viewing all required documents. This ensures that the vehicle is only being released to the rightful owner or an owner's delegate.
Depending on the situation, you will require different documentation if:
Note: Vehicles will not be released to any person who is under the influence of alcohol or drugs. If your vehicle (or property) was seized as part of an investigation, it can only be released by the approval of the Peace Officer that seized your vehicle.
If you are picking up your vehicle, you need to show the following documentation before your vehicle is released:
If somebody else is picking up your vehicle, they will need to show the following documentation before your vehicle is released:
If your vehicle has dealer plates, then you need to show the following documentation before your vehicle is released:
If your vehicle is a rental vehicle, then you need to show the following documentation before your vehicle is released: