Required Documentation for Vehicle Release
Network Maintenance Notice: November 1
The Calgary Parking Authority is performing necessary planned maintenance of our network from Sunday, November 1st at 9:00PM until 1:00AM on Monday, November 2nd. During this time, no ParkPlus online services will be available, including MyParking Services, the MyParking app, text-to-park, call-to-park, and parkplus.ca.
No payment is required for on-street parking on Sunday, November 1st. Pay machines will continue to be available to make payment in CPA operated parkades and surface lots.
Please note that our Customer Solutions Centre hours on November 1st are 8:00am-9:00pm (phone 403-537-7100, option 2 to speak to a representative).
You will need to provide specific documents before your vehicle can be released from the Impound Lot.
Impound Lot staff cannot release the vehicle without viewing all required documents. This ensures that the vehicle is only being released to the rightful owner or an owner's delegate.
Depending on the situation, you will require different documentation if:
Note: Vehicles will not be released to any person who is under the influence of alcohol or drugs. If your vehicle (or property) was seized as part of an investigation, it can only be released by the approval of the Peace Officer that seized your vehicle.
If you are picking up your vehicle, you need to show the following documentation before your vehicle is released:
If somebody else is picking up your vehicle, they will need to show the following documentation before your vehicle is released:
If your vehicle has dealer plates, then you need to show the following documentation before your vehicle is released:
If your vehicle is a rental vehicle, then you need to show the following documentation before your vehicle is released: