How to Make a FOIP Request
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Complete a FOIP request using the Request to Access Information form.
1. Enter your name, address and phone number;
2. Indicate if you are requesting general or personal information;
3. Giving as much detail as possible, describe the records you would like to access and include the time period for the records.
4. Please sign, date and send your request to the FOIP Coordinator with fees, if applicable.
You may also submit your request in a letter provided it is in writing stating that you are requesting the information under the Freedom of Information and Protection of Privacy Act.
Please send your request to access information to the:
Only the FOIP Coordinator is authorized to receive FOIP requests to the Calgary Parking Authority. Requests sent to other departments will be processed once received by the FOIP Coordinator.