RPP Frequently Asked Questions

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

I already have a ParkPlus/Calgary Zoo,TELUS Spark or Heritage Park account. Do I make a separate one for my Residential Parking Permit account?

No need; Residential Parking Permits, ParkPlus, Calgary Zoo, TELUS Spark and Heritage Park parking services all use the same login credentials. Simply sign in with your existing email address and password to login to your new account.

Why do I need a parking permit to park on the street in my area?

Communities may ask for residential parking restrictions to protect their communities from excessive parking in the area. The residents of the community petition through Traffic Operations to have their area restricted. City Council must approve the creation of new zones. If you are a resident in the area you must then display your parking permits to park on the affected streets. The Calgary Parking Authority issues over 30,000 residential parking permits each year.

Can I get a temporary residential parking permit until I am able to change my out-of-province registration?

A three-month temporary permit is available while you change your address and registration. You must provide a current out-of-province registration and official proof-of-residence in Calgary within the required parking zone. Handwritten receipts or letters are not accepted. To apply for a permit please go to https://permits.calgaryparking.com

When do I renew my residential permit?

Permits must be renewed every two years. We will send you an email reminder when your permit is up for renewal. 

Can my visitors park in a residential parking permit zone?

Visitor permits are valid within the block of the address listed on the permit. These permits are not valid in ParkPlus zones or where other parking restrictions apply.

What should I do with the residential parking permit if I move from the area?

Please log into your online account and cancel your permit.

What should I do with the residential parking permit if I sell my vehicle?

Please cancel your digital permit. If you are purchasing another vehicle, you may obtain a permit for the new vehicle with the updated vehicle registration, please go online to https://cpa.permit.calgaryparking.com/ to apply for a new permit.

Can I use residential parking and visitor permits in ParkPlus zones or in restricted parking zones?

No; the residential parking permits are not valid in ParkPlus zones, in No Stopping zones, or other restricted areas such as loading zones, handicap zones or school no parking areas.

Why can't I get visitor permits for my apartment?

Visitor permits will not be issued for apartment buildings because on-street spaces are limited and will not accommodate the large number of stalls required for each individual apartment. Issuing visitor permits to each apartment would create the same parking problems the permit is trying to solve.

You cannot sell, trade, give away or allow any person to use your permit. This is in accordance with City of Calgary Bylaw #26M96.