Security Services

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

If you have security concerns or require assistance, please contact our 24-hour dispatch office at 403-537-7006. If there is an immediate threat, please call 911.

Security Services and Features in All CPA Facilities

In conjunction with the introduction of the ParkPlus System in our parkades, the Calgary Parking Authority increased security services and enhanced security features in all our facilities.

Our security operations comprise a combination of preventative patrols, CCTV surveillance and response to calls.

For your safety and security

We're Always Here for You

  • The Calgary Parking Authority Enforcement Services operate 24 hours a day, 7 days a week.

Intercoms

  • All intercoms link directly to a 24/7 dispatch office. Intercoms are located in elevator lobbies, stairwells and on ParkPlus pay machines inside parkades.

Safewalk

  • Your safety is our priority.
  • We can escort you to your vehicle from the entrance of the parkade your vehicle is in.
  • Call us 24/7: 403-537-7006

Regular Patrols

  • Security staff conduct regular patrols in all parkades and surface lots.

Video Monitoring

  • We monitor a robust system of closed circuit television cameras in our parkade lobbies, stairwells, drive lanes and entrances and exits 24 hours a day, 7 days a week.

Automobile Assistance

  • Flat tire? Dead battery? Call 403-537-7006 and help will be on its way. This service is provided free to our customers in ALL ParkPlus zones, including on-street, parkades and surface lots. *except at the Calgary Zoo, TELUS Spark, Heritage Park and within Calgary Transit Lots