Security Services

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

If you have security concerns or require assistance, please contact our 24-hour dispatch office at 403-537-7006. If there is an immediate threat, please call 911.

Security Services and Features in All CPA Facilities

In conjunction with the introduction of the ParkPlus System in our parkades, the Calgary Parking Authority increased security services and enhanced security features in all our facilities.

Our security operations comprise a combination of preventative patrols, CCTV surveillance and response to calls.

For your safety and security

We're Always Here for You

  • The Calgary Parking Authority Enforcement Services operate 24 hours a day, 7 days a week.

Intercoms

  • All intercoms link directly to a 24/7 dispatch office. Intercoms are located in elevator lobbies, stairwells and on ParkPlus pay machines inside parkades.

Safewalk

  • Your safety is our priority.
  • We can escort you to your vehicle from the entrance of the parkade your vehicle is in.
  • Call us 24/7: 403-537-7006

Regular Patrols

  • Security staff conduct regular patrols in all parkades and surface lots.

Video Monitoring

  • We monitor a robust system of closed circuit television cameras in our parkade lobbies, stairwells, drive lanes and entrances and exits 24 hours a day, 7 days a week.

Automobile Assistance

  • Flat tire? Dead battery? Call 403-537-7006 and help will be on its way. This service is provided free to our customers in ALL ParkPlus zones, including on-street, parkades and surface lots. *except at the Calgary Zoo, TELUS Spark, Heritage Park and within Calgary Transit Lots