In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
The CPA offers monthly parking for a number of its parkades and surface lots, including motorcycle and bicycle parking. We currently have monthly parking available at a few great parkades: James Short Parkade, City Centre Parkade, Riverwalk Parkade (Alt Hotel) and more! View a map or our full list of monthly parking locations here. Our current parking rates can be viewed here.
How to sign up for a monthly contract:
Please put your name on a waiting list* by setting up a myID account with The City of Calgary: Click here to get started. A myID account allows you to access many City of Calgary resources and services using one account and registration is required to obtain a monthly parking contract.
*Please note that we will contact you via email when a monthly parking space becomes available. This will happen as soon as possible (business days only).
Why park with CPA?
Customers save on average 15% when parking with CPA. When you choose to park with us, you are also choosing to help our City. All surplus funds are returned to the City of Calgary and used to fund operations like libraries, recreational centres and other City services.
Customer Appreciation Days
Current Monthly Customers
The Calgary Parking Authority uses a multipurpose, self-serve, web-based application, called Park Online, to serve our monthly contract holders.
Our customers update their own license plate information on this platform for ultimate control.
To use ParkOnline you must first set up a myID account with The City of Calgary. The myID account allows you to access many City of Calgary resources and services using one account. Click here to get started.
For detailed instructions on signing up for a myID account and managing your contract information and license plates through Park Online, please have a look at our Monthly Contract Holder brochure.
For additional information about the Park Online monthly contract system, please refer to our Frequently Asked Questions.
If you would like more information about myID, please visit The City of Calgary website. If you have problems signing up or accessing your myID account, please contact 311.
Are you a new monthly contract parker with the Calgary Parking Authority? Need a refresher on where to park or how to update your contract information? Read our Information Brochure for Monthly Parkers.
Preferred Parker Access Cards
You must use your Preferred Parker Access Card to enter the parkade when the gate arm is down and the "Full" sign is illuminated. Please make sure you know where your card is and keep it in a handy location in your vehicle. If you cannot find your card, please email firstname.lastname@example.org and request a replacement card. There is a $20 replacement fee per card.
Finding a parking stall
If you enter the parkade and have difficulty finding a stall, please call 403-537-7006. Our Mobile Patrol Officers manage the stalls in all our facilities and are available 24/7.
Please park courteously
Each year we receive numerous complaints from customers who indicate that someone has parked over the stall lines and made a parking stall inaccessible to other vehicles. Our staff regularly patrol the parkades and issue warnings to offenders; however, we ask that you park as courteously as possible each time you enter a parking stall.
CPA Cancellation Agreement for Monthly Contracts
Customers must provide the CPA with a minimum of thirty (30) days written notice in order to cancel their monthly contract agreement. The effective date of termination of the agreement is considered to be the 1st day of the month, following the expiration of the 30 day notice period. For customers with a contract in a CPA parkade, the customer shall return the access device to the CPA within the notice period and no later than the 30th day. Failure to return the access device will result in a "lost card" charge being levied. To cancel your monthly contract agreement, please email email@example.com or send written notice to 620 9 Avenue SW, Calgary, AB T2P 1L5.
Terms & Conditions
Our full Terms & Conditions for monthly contract holders are available to read here.