In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
The CPA is offering monthly bicycle parking at most of its parkades. Pay only $10 per month plus GST to park your bicycle in one of our secure and enclosed locations. Please note there is a $25 refundable key deposit charge.
Please note that there are waiting lists for most CPA monthly bicycle parking locations, but you can put your name on a waiting list by setting up a myID account with The City of Calgary. This account allows you to access many City of Calgary resources and services using one account. Click here to get started.
If you already an existing contract holder, please create your myID account and use Park Online to update your account information. Click here for more information on this process..
Map of Bicycle Parking Locations