How to Apply
In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
How to Apply for a Residential Parking Permit
Residential parking permits and visitor parking sessions are managed using the online RPP system.
If you qualify for a residential parking permit, visit permits.calgaryparking.com for information on how to apply for your Residential Parking Permit.
For information about how to renew your permit
please visit permits.calgaryparking.com and look at the Q&A section and search 'Renew'.
Can other people use my Residential Parking Permit?
Sorry, parking permits are issued to license plates registered to a specific address. They are not transferable and cannot be used in other restricted parking zones.
CPA Office Hours of Operation
Monday to Friday: 8:30 am - 4:00 pm
Closed weekends, statutory and observed holidays.