In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Introducing the New & Improved MyParking App!
What`s new in this app?
The ParkPlus System
Introduced to Calgary in 2007, the ParkPlus system allows you to pay for your parking with conveniently located ParkPlus pay machines, by cell phone with a registered ParkPlus cell phone account, or using the Virtual Pay Machine.
Have a ParkPlus question? Contact us at firstname.lastname@example.org.
Important ParkPlus System Links
ParkPlus Pay Machines
Virtual Pay Machine
The Virtual Pay Machine is a free service that allows anyone to securely pay for parking on-street or in any Calgary Parking Authority facility with their cell phone and credit card; no ParkPlus cell phone account is needed.
Pay By Cell Phone
To pay by cell phone, sign up for a ParkPlus cell phone account. Get started by clicking on "Sign In" in the top right corner of the screen and then clicking "Create an Account".
Once you set up your ParkPlus account, you can pay for parking with your cell phone in three ways:
For all other frequently asked questions (FAQ) about the ParkPlus System, click here.
For information on Online Activations, click here.
Learn about all of the benefits of a ParkPlus cell phone account.
Edmonton Parking Program
The City of Edmonton has launched a parking system called EPark that is powered by the ParkPlus System. See www.edmonton.ca/epark for more information.
Please note: EPark cell phone accounts and ParkPlus cell phone accounts are not transferable. Account holders must log-in to the site where the account was created to view, edit or add funds to an existing cell phone account.
Watch the video: How to use a ParkPlus Pay Machine
If you require assistance, we have Customer Service Administrators available Monday - Friday from 8:30am to 4:00pm (except on statutory holidays).