Request a receipt by emailing parkplus@calgary.ca with the following information:

• Date of transaction
• Licence plate number
• Amount of transaction
• How you paid: by app, ParkPlus account deposit, VPM, or Pay Machine (please include machine ID found a top right of pay machine)
• Payment type (i.e. coin or the first and last 4 digits of the payment card used)
• Contact information

We will need at least two hours from the transaction time to process the request, as we do not have real time access to payments. Our Customer Service Representatives will verify the transaction and provide a receipt within 48 hours.

Receipts cannot be provided for individual parking sessions made through a ParkPlus account via ParkPlus web, app, text or call to park. Review the account history in your ParkPlus web account for individual parking sessions.

You can export detailed reports of your monthly parking transactions for the previous six months. The reports can be emailed to print or save as a .pdf or .xlsx file. Easily separate reports by phone number. If you need reports for tax purposes, we recommend they be downloaded bi-yearly. 

If you need a report for more than six months, send an email request to parkplus@calgary.ca with the account information and timeframe and we'll be happy to send one to you.

You can request a refund via an email. We will need the following details:

• Date and time of transaction
• How you paid: by app, ParkPlus account, VPM, or Pay Machine
• Pay machine ID or Zone number, or approximate location
• Licence plate number
• Contact name
• Contact phone number
• Amount of transaction (please attach a receipt, if possible)
• Payment type
  
• First and last 4 digits of card used
• Reason for the refund

You can also fill out a Customer Refund form and email it to parkplus@calgary.ca.

We can only process refunds on requests we receive within one month of the ParkPlus transaction date. We provide refunds of less than $5 as a ParkPlus account credit. We will return refunds of more than $5 via a credit card refund or ParkPlus account credit. We are unable to issue cheques for parking payment refunds.

We will not process refunds for the following situations:

• Forgetting to end a parking session
• Starting a parking session in error or starting multiple overlapping sessions
  

You must have enough funds in your account to cover your entire parking session. Sessions will end automatically when funds are exhausted. Funds added after the activation of a parking session will not extend the session. To manage your account balance, simply log in to check your account balance. You can set up low-balance notifications, add funds (minimum $5), and set up auto-top up (MyParking app only). 

Customers who wish to close an existing ParkPlus cell phone account may submit a request by emailing parkplus@calgary.ca. Once the request has been received, a ParkPlus administrator will contact you.

There must be a minimum balance of $1 to transfer funds between accounts or refund a balance on an existing account. When possible, the refund will be applied to the credit card used to add the funds. Alternatively, we will issue a cheque for refunds more than $10. 

With Auto Top-Up enabled, your ParkPlus account will automatically be topped up with your selected amount whenever your balance drops below $5. This helps make sure you have enough money in your account to start a parking session.

To use the Auto-Top-Up feature, you need to save a credit or debit card to your ParkPlus account then follow the steps below:

1. Tap the profile icon in the top-right corner and select Manage Account
2. Tap Card Info to go to the Card Info page
3. On the Card Info page, tap the Auto Top-Up option to enable the feature
4. A message will pop up to show that Auto Top-Up is on
5. Enter your preferred Auto Top-Up amount or select from the suggested amounts, then tap Save Amount Changes
6. You will see a confirmation message that your Auto Top-Up amount has been saved.