Paying your Parking Ticket

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

If you get a parking ticket or parking infraction notice, there are a few ways you can pay your fine:

1. Pay your ticket online by clicking here 

Make sure you have your Parking Ticket or Parking Infraction Notice Number, your Licence Plate Number and a Visa, Visa Debit, MasterCard or American Express card.

2. In person at one of our convenient downtown locations

  • City Cashiers: 800 Macleod Trail SE, Mon - Fri, 8:00 am - 4:30 pm. Please note: the City Cashiers do not accept credit cards.
  • Night Depository: 801 3rd St SE

Please include your parking ticket or the reminder notice with your payment.

3. By mail

Send a cheque or money order made payable to the City of Calgary at:

Box 100, Calgary Parking Authority, 400 – 39th Avenue SE  

Calgary, AB

T2G 5P8

Please include your parking ticket or the reminder notice with your payment.

For ticket payment questions or inquiries, please email cpapto-inquiries@calgaryparking.com or call 403-537-7100, option 3.

Please note that we cannot accept e-transfer payments.

Early Payment Incentive Program

CPA uses a three-tiered fee system for parking fines. By paying your parking ticket within 10 days, you could save as much as 20 per cent. This is the only program of its kind offered by a major city in Alberta.

The savings are possible because administrative expenses and other costs resulting from violation tickets and prosecution costs are eliminated when the fine is paid early.

Tier One

 

Pay within 10 days

 

Pay the lowest fine*

 

Tier Two

Pay after 10 days but before 30 days

Pay the next highest fine.*

 

Tier Three

 

Pay after 30 days

Pay the specified penalty*

 

For example, if you were ticketed for parking your vehicle on a sidewalk or boulevard, you would be fined $68. However, if you paid that ticket within 10 days, you would have to pay only $40.

If you don't take advantage of the early payment options indicated on your parking ticket/parking infraction notice, the full specified penalty amount indicated on your parking ticket/parking infraction notice will apply. If your parking ticket/parking infraction notice remains unpaid, we have to issue you a Violation Ticket which is handled (prosecuted) at the Provincial Court of Alberta.

View the complete list of penalties for all of Calgary's Traffic Bylaws.

Note on Parking Ticket Payments

As of November 1, 2014 banks are moving to a paperless bill payment system and as a result will not be accepting payment for Calgary Parking Authority (CPA) parking tickets (parking tags).

CPA will continue to offer Pay Tickets Online, its convenient electronic payment option, as well as the other options described here.