Due to COVID-19 and physical distancing requirements, you may experience a longer than usual wait time for customer service support. We thank you for your patience. Remember, ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle).
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
Lot 7 (208 - 9 Ave SW) will be fully closed for an equipment hoist October 23rd between 7:00 am - 3 pm.
Lot 62 (399 - 9 Ave SE) Platform Parkade rooftop will be partially closed for filming October 23rd between 10:30 am – 1:00 pm.
The Impound Lot is a secure storage area for vehicles that have been stolen, abandoned, or parked illegally or have been involved in an accident or crime.
Contact the Impound Lot at by phone at 403-537-7000, option 1 or by fax at 403-537-7107.
Hours of Operation:
As of March 17, 2020 the Impound Lot operates on the following temporary, reduced schedule:
Is my vehicle currently at the Impound Lot? Search by licence plate or call 403-537-7000, option 1 and press 2.
How much will it cost to release my vehicle from the Impound Lot? View towing and storage fees.
What documents will I need to provide to have my vehicle released? View what documents are required.
Can the tow truck release my vehicle to me? See the vehicle release policy for tow trucks.
I'm looking for a second-hand vehicle. See our information on our unclaimed vehicle auction.
About the Impound Lot
The Calgary Parking Authority is responsible for the care of the vehicle and its contents once the vehicle has been seized by a peace officer.
Staff at the Impound Lot do not tow vehicles. Their role is to ensure that vehicles are safe and secure and are released only to authorized individuals. Vehicles will only be released to the vehicle owner or the owner's designate.
The Impound Lot operations are regulated under the Traffic Safety Act, Vehicle Seizure and Removal Regulation.