Impound Lot

Due to COVID-19 and physical distancing requirements, you may experience a longer than usual wait time for customer service support. We thank you for your patience. Remember, ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle). 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

LOT 60 Vaccine Clinic - Closing July 30th

We’d like to thank the more than 23,000 parkers who’ve attended the TELUS Convention Centre vaccine clinic and successfully registered their licence plate in our system. This process allows us to accommodate as many parkers as possible in our limited capacity parkade. We encourage Calgarians to continue to register their licence plate when attending the clinic, as it ensures vehicle turnover and allows continuous parking access in support of vaccinations.

The CPA is pleased to support the health and safety of Albertans through our alignment with the clinic, and as such parkers who received a ticket at the Convention Centre Parkade between April 5th and 30th do not need to take any further action.

Heritage Day – August 2, 2021: Payment is not required for on-street ParkPlus zones and holiday rates will be in effect in select CPA surface lots and parkades. Regular rates will be in effect at Calgary Zoo, TELUS Spark and Heritage Park. Our Impound Lot will also be closed.

The Impound Lot is a secure storage area for vehicles that have been stolen, abandoned, or parked illegally or have been involved in an accident or crime.

Contact the Impound Lot at by phone at 403-537-7000, option 1 or by fax at 403-537-7107.

Hours of Operation:

As of March 17, 2020 the Impound Lot operates on the following temporary, reduced schedule:

  • 8 am - 8 pm - Weekdays

  • 12 noon - 4 pm - Weekends 

Click here for Impound Lot Holiday Hours

  • The Impound Lot has a gatekeeper and customer attendant on-site 24 hours a day, seven days a week so that impounded vehicles can be accepted at any time to ensure vehicles are safely and securely stored.

Location:

The Impound Lot is located at 400 - 39 Avenue SE. It is only a few minutes walk from the 39 Ave. C-train station.

Click here to view map.

Quick Links

Is my vehicle currently at the Impound Lot? Search by licence plate or call 403-537-7000, option 1 and press 2.

How much will it cost to release my vehicle from the Impound Lot? View towing and storage fees.

What documents will I need to provide to have my vehicle released? View what documents are required.

Can the tow truck release my vehicle to me? See the vehicle release policy for tow trucks.

I'm looking for a second-hand vehicle. See our information on our unclaimed vehicle auction.

Towing and storage refund form

About the Impound Lot

The Calgary Parking Authority is responsible for the care of the vehicle and its contents once the vehicle has been seized by a peace officer.

Staff at the Impound Lot do not tow vehicles. Their role is to ensure that vehicles are safe and secure and are released only to authorized individuals. Vehicles will only be released to the vehicle owner or the owner's designate.

The Impound Lot operations are regulated under the Traffic Safety Act, Vehicle Seizure and Removal Regulation.