Impound Lot

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

The Impound Lot is a secure storage area for vehicles that have been stolen, abandoned, or parked illegally or have been involved in an accident or crime.

Contact the Impound Lot at by phone at 403-537-7111 or by fax at 403-537-7107.

Hours of Operation:

As of March 17, 2020 the Impound Lot operates on the following temporary, reduced schedule:

  • 8 am - 8 pm - Weekdays

  • 12 noon - 4 pm - Weekends and Statutory Holidays

  • The Impound Lot has a gatekeeper and customer attendant on-site 24 hours a day, seven days a week so that impounded vehicles can be accepted at any time to ensure vehicles are safely and securely stored.

Location:

The Impound Lot is located at 400 - 39 Avenue SE. It is only a few minutes walk from the 39 Ave. C-train station.

Click here to view map.

Quick Links

Is my vehicle currently at the Impound Lot? Search by license plate or call 403-537-7111.

How much will it cost to release my vehicle from the Impound Lot? View towing and storage fees.

What documents will I need to provide to have my vehicle released? View what documents are required.

Can the tow truck release my vehicle to me? See the vehicle release policy for tow trucks.

I'm looking for a second-hand vehicle. See our information on our unclaimed vehicle auction.

Towing and storage refund form

About the Impound Lot

The Calgary Parking Authority is responsible for the care of the vehicle and its contents once the vehicle has been seized by a peace officer.

Staff at the Impound Lot do not tow vehicles. Their role is to ensure that vehicles are safe and secure and are released only to authorized individuals. Vehicles will only be released to the vehicle owner or the owner's designate.

The Impound Lot operations are regulated under the Traffic Safety Act, Vehicle Seizure and Removal Regulation.