In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Check out what streets are typically the busiest before you plan your trip downtown! Zoom in to the desired location to view historical data that shows how busy this street usually is based on the time of day and date. The default for on-street historical data is for the current date and time. You can change the date and time by using the drop down menu.
Please note that this feature does not provide real-time data. This information uses historical data to provide a general guideline of on-street parking availability.
Finding A RateTo find the rate of a zone, use the + sign (located on the right hand side of the map) to zoom into the specific zone that you are looking for. Once you have found the desired location, move your mouse over the area until the hand icon becomes a pointing finger. Then, click once. The zone number and pricing information will appear in a pop-up box. Click on the "X" in the top right corner if you would like to close the box.