To reach the Calgary Parking Authority contact us:

The Impound Lot (400-39 Ave SE) remains open with reduced hours of weekdays from 8am to 8pm and 12 noon to 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Remember ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle).

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage Residential Parking Permits and top up your ParkPlus account.

Main Office Location

The Main Office location has been permanently closed.

620-9 Ave SW

Calgary, AB T2P 1L5

Phone: 403-537-7000

Fax: 403-537-7001

Toll free: 1-888-544-4011

You can continue to manage your monthly parking, Residential Parking Permits and ParkPlus accounts online. You can also pay tickets and submit administrative appeals online. The Impound Lot location remains open to customers if you prefer in person service.

TTY Services (text telephone)

To contact the Calgary Parking Authority through The City of Calgary's TTY (text telephone) services, please see below. For more information, please visit here.

Information and Enforcement: 403-268-4889