To reach the Calgary Parking Authority contact us:

The Impound Lot (400-39 Ave SE) remains open with reduced hours of weekdays from 8am to 8pm and 12 noon to 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Remember ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle). 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage Residential Parking Permits and top up your ParkPlus account.

Contact Information

Phone Number: 403-537-7000

THIS LOCATION HAS BEEN PERMANENTLY CLOSED FOR IN-PERSON SUPPORT.

Mailing Address:
620-9 Ave SW
Calgary, AB T2P 1L5

You can manage your monthly parking, Residential Parking Permits and ParkPlus accounts online. You can also pay tickets and submit administrative appeals online. The Impound Lot remains open to customers if you prefer in-person service.

Contact Centre Hours

Monday to Friday - 8am to 8pm

Saturday & Sunday - 12pm to 4pm

Holiday Hours

New Year's Day, Jan 1 - Closed

Family Day, Feb 15 - Closed

Good Friday, April 2 - Closed

Easter Sunday, April 4 - Regular (12pm - 4pm)

Easter Monday, April 5 - Regular (8am - 8pm)

Victoria Day, May 24 - Closed

Canada Day, July 1 -  Closed

Heritage Day, Aug 2 - Closed

Labour Day, Sept 6 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 11 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular (8am - 8pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (12pm - 4pm)

New Year's Eve, Dec 31 - Regular (8am - 8pm)

TTY Services (text telephone)

To contact the Calgary Parking Authority through The City of Calgary's TTY (text telephone) services, please see below. For more information, please visit here.

Information and Enforcement: 403-268-4889

Ticket Appeals/ Administrative Reviews

Call 403-537-7000, option 1 and press 1

Email: cpaappeal@calgaryparking.com

Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

For in-person support:

400-39 Ave SE
Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7000, option 1

Fax: 403-537-7107

Hours of Operation:

As of March 17, 2020 our temporarily, reduced hours are:

8am to 8pm - Weekdays

12pm to 4pm - Saturday and Sunday 

Impound Lot Holiday Hours

New Year's Day, Jan 1 - Closed

Family Day, Feb 15 - Closed

Good Friday, April 2 - Closed

Easter Sunday, April 4 - Regular Hours (12pm to 4pm)

Easter Monday, April 5 - Regular Hours (8am to 8pm)

Victoria Day, May 24 - Closed

Canada Day, July 1 - Closed

Heritage Day, Aug 2 - Closed

Labour Day, Sept 6 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 11 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular Hours (8am to 8pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 -  Regular Hours (12pm to 4pm)

New Years Eve, Dec 31 - Regular Hours (8am to 8pm)

To Report an Illegally Parked Vehicle

Phone: 403-537-7000, option 3 to speak with one of our officers.

Monday - 6am to 11pm

Tues. to Fri. - 6am to 2:30am

Saturday - 9am to 2:30am

Sunday - 8am to 11pm 

Emergency calls after hours, please contact Calgary Police Services at 403-266-1234

Holiday Hours

New Year's Day, Jan 1 - Closed

Family Day, Feb 15 - Closed

Good Friday, April 2 - Holiday (8am to 8pm)

Easter Sunday, April 4 - Holiday (8am to 8pm)

Easter Monday, April 5 - Regular (6am - 11pm)

Victoria Day, May 24 - Holiday (8am to 8pm)

Canada Day, July 1 -  Regular (6am - 2:30am)

Heritage Day, Aug 2 - Holiday (8am - 8pm)

Labour Day, Sept 6 - Holiday (8am - 8pm)

National Day for Truth & Reconciliation - Holiday (8am - 8pm)

Thanksgiving Day, Oct 11 - Holiday (8am to 8pm)

Remembrance Day, Nov 11 - Holiday (8am to 8pm)

Christmas Eve, Dec 24 - Holiday (8am to 8pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (8am - 11pm)

New Year's Eve, Dec 31 - Regular (6am - 2:30am)

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Email:parkplusadmin@calgaryparking.com

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 2 and press 1

Fax: 403-537-7001

Email: cparpp@calgaryparking.com

Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7000, option 1 and press 2

General Inquiries and Feedback

Email us at improveservice@calgaryparking.com

Monthly Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000, option 2 and press 2

Email: monthlyparking@calgaryparking.com

GST R#119457869