SCAM ALERT: The City of Calgary and Calgary Parking do not enforce ticket infractions or conduct financial transactions via mobile text communications. Please do not respond to scam texts or access links related to unsettled parking tickets or bylaw infractions. If you do receive a scam text, please report it to the Calgary Police Service non-emergency line at 403-266-1234.

Contact Centre Information

Phone Number: 403-537-7000

General Inquiries Email: parking@calgary.ca

Contact Centre Hours

Monday to Friday: 8 a.m. to 8 p.m.

Saturday & Sunday: 9 a.m. to 5 p.m.

Please note that you can manage your monthly parking, flex pass, Residential Parking Permits and ParkPlus accounts online. You can also pay tickets and submit administrative appeals online. 

Mailing Address:
620-9 Ave SW
Calgary, AB
T2P 1L5

Please note that the above address has been permanently closed for in-person support.
The Impound Lot remains open to customers if you prefer in-person service.

Contact Centre Holiday Hours

New Year's Day, Jan 01 - Closed

January 02 - Regular (8am - 8pm)

Family Day, Feb 20 - Closed

Good Friday, April 07 - Closed

Easter Sunday, April 09 - Regular (9am - 5pm)

Easter Monday, April 10 - Regular (8am - 8pm)

Victoria Day, May 22 - Closed

Canada Day, July 01 -  Closed

Heritage Day, Aug 07 - Closed

Labour Day, Sept 04 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 09 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular (9am - 5pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (8am - 8pm)

December 27 - Regular (8am - 8pm)

New Year's Eve, Dec 31 - Regular (9am - 5pm)

TTY Services (text telephone)

To contact the Calgary Parking Authority by TTY (text telephone), please call the Telus Relay Service at 711, and have them connect to the number below.

Information and Enforcement: 403-537-7000

Ticket Appeals/Administrative Reviews

Call 403-537-7000, option 1 and press 1

Email: parkingappeal@calgary.ca 

Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

The Impound Lot operates on a cashless payment system.

Credit Cards and Debit only.

 

For in-person support:

400-39 Ave SE
Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7000, option 1

Fax: 403-537-7107

Hours of Operation:

8am to 8pm - Weekdays

12pm to 4pm - Saturday and Sunday 

Impound Lot Holiday Hours

New Year's Day, Jan 01 - Closed

January 02 - Regular (8am - 8pm)

Family Day, Feb 20 - Closed

Good Friday, April 07 - Closed

Easter Sunday, April 09 - Regular (12pm - 4pm)

Easter Monday, April 10 - Regular (8am - 8pm)

Victoria Day, May 22 - Closed

Canada Day, July 01 -  Closed

Heritage Day, Aug 07 - Closed

Labour Day, Sept 04 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 09 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular (12pm - 4pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (8am - 8pm)

December 27 - Regular (8am - 8pm)

New Year's Eve, Dec 31 - Regular (12pm - 4pm)

To Report an Illegally Parked Vehicle

Phone: 403-537-7000, option 3 to speak with one of our officers.

Monday - 6am to 11pm

Tues. to Fri. - 6am to 2:30am

Saturday - 9am to 2:30am

Sunday - 8am to 11pm 

 

Holiday Hours

New Year's Day, Jan 01 - Closed

January 02 - Regular (6am - 11pm)

Family Day, Feb 20 - (8am - 8pm)

Good Friday, April 07 - (8am - 8pm)

Easter Sunday, April 09 - (8am - 8pm)

Easter Monday, April 10 - Regular (6am - 11pm)

Victoria Day, May 22 - (9am - 10pm)

Canada Day, July 01 -  (8am - 2:30am)

Heritage Day, Aug 07 - (8am - 2:30am)

Labour Day, Sept 04 - (8am - 2:30am)

National Day for Truth & Reconciliation, Sept 30 - (8am - 8pm)

Thanksgiving Day, Oct 09 - (8am - 8pm)

Remembrance Day, Nov 11 - (8am - 8pm)

Christmas Eve, Dec 24 - (8am - 8pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - (8am - 8pm)

December 27 - (8am - 8pm)

New Year's Eve, Dec 31 - Regular (9am - 2:30am)

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Email: parkplus@calgary.ca 

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 2 and press 1

Fax: 403-537-7001

Email: rpp@calgary.ca

Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7000, option 1 and press 2

General Inquiries and Feedback

Email us at parking@calgary.ca

July 2021 Cyber-Security Privacy Breach General Inquiries

Email us at ReportCyberSec@CalgaryParking.com.

Monthly Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000, option 2 and press 2

Email: monthlyparking@calgary.ca

GST R#119457869