What is a Visitor Permit?

A Visitior Permit is a single Parking Zone Permit which allows residents who live in ground-oriented dwellings (detached, semi-detached and duplex houses, fourplexes, townhouses, rowhouses, and some low profile multi-residential buildings), to park in a Residential Parking Zone for which they have a permit for.

Only visitors to your address may use the permits. Qualifying addresses may apply for visitor permits by supplying current proof of residence.

Click here for proof of residency accepted documents.

Please note: Visitor Permits are not intended for long term usage by a resident or guest. You cannot sell a Visitor Permit. These permits are not valid in ParkPlus zones or where other parking restrictions apply. Click here for more information on Visitor Permits.

Can my visitors park in a residential parking permit zone?

Visitor permits are only valid within 150 metres of the resident’s address. These permits are not valid in ParkPlus zones or where other parking restrictions apply.

Why can't I get Visitor Permits for my apartment?

Only ground-oriented buildings (detached, semi-detached and duplex houses, fourplexes, townhouses, rowhouses, and some low profile multi-residential buildings) qualify for Visitor Permits.

How can I purchase a Visitor Permit?

Visitor permits are currently free of charge to qualifying addresses. On August 1, 2023, fees will be implemented for all permit types. 

Click here for 2023 parking permit fee details.

Can I as the landlord get the Visitor Permits for the residence that I own?

Visitor Permits are intended to be used by the resident(s) at the address, not a landlord or manager of the property. Please review the non-resident landlord section for specific information pertaining to these permits.

How do I log into the MyParking app to use the "Manage Visitor Parking Sessions" feature for the first time?

Please read through the steps below and complete the scenario that applies to you.

A: If you do not have the MyParking app

1. Download the MyParking app (available for free on the Google Play Store or Apple App Store).
2. Log in using the same email address and password you use to log into your Residential Parking Permit account.

Important: you'll need to use the email address and password you currently use to log into the Residential Parking Permit (RPP) system. It is vital that you use your RPP email address and password, so the app can recognize that you use both services.

B: If you already have the MyParking app and the email address is the same for both your ParkPlus and Residential Parking Permit accounts:

1. Stop any active ParkPlus parking sessions(s)
2. Log out of the app
3. Update the app and log back in using the email address and password you use to log into your Residential Parking Permit account. 
   • To update the app on an iPhone: go into App Store and on the bottom right tap 'updates'. Select the MyParking app and tap Update.
   • To update the app on an Android: go into Google Play Store and select the MyParking app then tap Update.
4. Verify that your payment, account funds and other account information is correct. If not, contact us.

C: If you already have the MyParking app and the email address is different between your ParkPlus and Residential Parking Permit accounts:

1. Email us with your Residential Parking Permit AND ParkPlus email addresses, indicating which you’d prefer to use for your Parking Services moving forward. We strongly recommend that the email address you use to access your ParkPlus account become your default address. Our team will ensure your email address and password are the same on both sides and will transfer your account funds accordingly.

• It’s important to sync your accounts so you can conveniently manage visitor parking sessions and paid parking sessions without having to log in and out of your respective accounts.

How do I use the "Manage Visitor Parking Sessions" feature on the MyParking app?

Once you've set yourself up on the MyParking app and have access tothe Manage Visitor Parking Sessions feature, all you need to do to use it is open the app, navigate to the "RPP Visitor" section then enter the licence plate number of your guest and press 'Start'. When they leave, stop the parking session by pressing the 'Stop' button. That's it, really!

Can I use the MyParking app to start a paid parking session and Residential Parking Permit visitor parking session at the same time?

Yes! If you have a ParkPlus account with enough funds and need to pay for parking in a ParkPlus zone and start a visitor parking session from the app (because your guest showed up early, for example) you can absolutely do that. To pay for your parking, navigate to the ParkPlus side of the app and start your session, then navigate to the RPP Visitor feature and enter your guest's licence plate number. No problem.