Permit Rules

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

Can I use residential parking and visitor permits in ParkPlus zones or in any other restricted parking zones?

The residential parking permits are not valid in ParkPlus zones, in "No Stopping" zones, or other restricted areas such as loading zones, handicap zones or no parking areas around schools. Your Residential Parking Permit is valid within your designated zone only. Residential parking permits allow you to park in residential parking zones and time-restricted parking zones. As long as you obey traffic bylaws, you may park anywhere in the restricted area or zone for which you have a permit. Visitor permits are only valid within 150 metres of the resident’s address.

What should I do with the residential parking permit if I sell my vehicle?

If you have a digital permit and you sell your vehicle, cancel the Residential Parking Permit in your online account. Visit permits.calgaryparking.com for more information. 

If you are purchasing another vehicle you may obtain a permit for the new vehicle with the updated vehicle registration.

What is your refund policy on residential parking permits?

The CPA will refund the cost of third and additional parking permits to the permit holder in the following circumstances:

  • The CPA will refund the full amount per Residential Parking Permit or Special Parking Permit if the refund request is received within 10 business days from the date of issue;
  • For two year permits, the CPA will refund $50 (plus GST) per Residential Parking Permit if the refund request is received no later than 10 business days after the first anniversary of the date of issue; or
  • For two year permits, the CPA will refund $25 (plus GST) per Special Parking Permit if the refund request is received no later than 10 business days after the first anniversary of the date of issue.
What should I do with the residential parking permit if I move from the area?

If you have a digital permit and you move, cancel the Residential Parking Permit in your online account. Visit permits.calgaryparking.com for more information. 

I drive a company registered vehicle. Can I get a parking permit for it?

Click here for details on how to get a permit in this case.

A personally registered vehicle can not be claimed as a company vehicle unless it states the company name on the registration. No permits will be given to vehicles that weigh over 4,500 kg.

Can I get a Residential Parking Permit if my vehicle is registered with a PO box?

Click here for details on how to get a permit in this case.

I am a dual resident with one of my residences outside of Calgary. Can I get a parking permit?

Click here for details on how to get a permit in this case.