Permit Rules

Network Maintenance Notice: November 1 

The Calgary Parking Authority is performing necessary planned maintenance of our network from Sunday, November 1st at 9:00PM until 1:00AM on Monday, November 2nd. During this time, no ParkPlus online services will be available, including MyParking Services, the MyParking app, text-to-park, call-to-park, and parkplus.ca.   

No payment is required for on-street parking on Sunday, November 1st. Pay machines will continue to be available to make payment in CPA operated parkades and surface lots. 

Please note that our Customer Solutions Centre hours on November 1st are 8:00am-9:00pm (phone 403-537-7100, option 2 to speak to a representative).

Can I use residential parking and visitor permits in ParkPlus zones or in any other restricted parking zones?

The residential parking permits are not valid in ParkPlus zones, in "No Stopping" zones, or other restricted areas such as loading zones, handicap zones or no parking areas around schools. Your Residential Parking Permit is valid within your designated zone only. Residential parking permits allow you to park in residential parking zones and time-restricted parking zones. As long as you obey traffic bylaws, you may park anywhere in the restricted area or zone for which you have a permit. Visitor permits are only valid within 150 metres of the resident’s address.

What should I do with the residential parking permit if I sell my vehicle?

If you have a digital permit and you sell your vehicle, cancel the Residential Parking Permit in your online account. Visit permits.calgaryparking.com for more information. 

If you are purchasing another vehicle you may obtain a permit for the new vehicle with the updated vehicle registration.

What is your refund policy on residential parking permits?

We can issue a refund for third and additional Residential Parking Permits or Special Permits if the refund is requested within a designated timeframe. Please see the cases below to determine how much of the permit’s cost will be returned to you:

  • Refund the full amount if the refund request is received within 10 business days from the date of issue;
  • Refund 50 per cent of the original cost (plus GST) per Residential Parking Permit if the refund request is received no later than 10 business days after the first anniversary of the date of issue; or
  • Refund 50 per cent of the original cost (plus GST) per Special Permit if the refund request is received no later than 10 business days after the first anniversary of the date of issue.
What should I do with the residential parking permit if I move from the area?

If you have a digital permit and you move, cancel the Residential Parking Permit in your online account. Visit permits.calgaryparking.com for more information. 

I drive a company registered vehicle. Can I get a parking permit for it?

Click here for details on how to get a permit in this case.

A personally registered vehicle can not be claimed as a company vehicle unless it states the company name on the registration. No permits will be given to vehicles that weigh over 4,500 kg.

Can I get a Residential Parking Permit if my vehicle is registered with a PO box?

Click here for details on how to get a permit in this case.

I am a dual resident with one of my residences outside of Calgary. Can I get a parking permit?

Click here for details on how to get a permit in this case.