Parking Offences/Ticket Inquiry Information
In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home.
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
If you get a parking ticket, you have a few options:
1. You can pay your parking ticket. The CPA uses an early payment incentive program that reduces the penalty amount if paid before 30 days. You can save as much as 20 per cent if you pay your parking tickets within 10 days of the offence.
2. You can request an Administrative Review to point out any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further.
3. You can appeal your parking ticket in court. If you don't pay your parking ticket, you will receive a violation ticket in the mail. At this point, you have the option to appeal your violation ticket through the Provincial Court Appeal process.
If you require additional information regarding your parking tag, please contact our office at 403-537-7100 during business hours, Monday to Friday from 8:00 a.m. to 4:00 p.m.