Visitor Parking Permits

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

For questions or concerns on Visitor permits, please call (403) 537-7000.

Visitor Permit

A qualifying resident living at a single detached dwelling, semi-detached dwelling, duplex, rowhouse, or townhouse can apply for access to a visitor permit, with the exceptions of Zone YY and AAA where only one permit per residence is allowed.

Visitor permits are only valid within 150 metres of the resident’s address. 

Visitor permits are intended for short term, temporary use by Visitors and can only be activated for 14 consecutive days at a time. They must not be activated for a vehicle registered to the address for which the Visitor Parking Permit has been issued and cannot be bought, sold, traded or rented.

Please visit for information about activating and deactivating visitor sessions in the new online RPP system.

Click here for information on how to apply for a visitor permit.

Please note:

  • Apartment-style complexes do not qualify for visitor permits
  • Only visitors to your address may use the permits