In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
The Impound Lot is a secure storage area for vehicles that have been stolen, abandoned, or parked illegally or have been involved in an accident or crime.
Contact the Impound Lot at by phone at 403-537-7111 or by fax at 403-537-7107.
Hours of Operation:
As of March 17, 2020 the Impound Lot operates on the following temporary, reduced schedule:
Is my vehicle currently at the Impound Lot? Search by license plate or call 403-537-7111.
How much will it cost to release my vehicle from the Impound Lot? View towing and storage fees.
What documents will I need to provide to have my vehicle released? View what documents are required.
Can the tow truck release my vehicle to me? See the vehicle release policy for tow trucks.
I'm looking for a second-hand vehicle. See our information on our unclaimed vehicle auction.
About the Impound Lot
The Calgary Parking Authority is responsible for the care of the vehicle and its contents once the vehicle has been seized by a peace officer.
Staff at the Impound Lot do not tow vehicles. Their role is to ensure that vehicles are safe and secure and are released only to authorized individuals. Vehicles will only be released to the vehicle owner or the owner's designate.
The Impound Lot operations are regulated under the Traffic Safety Act, Vehicle Seizure and Removal Regulation.