In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Each spring and summer, the Calgary Parking Authority receives a number of complaints about how recreational vehicles (RVs) are being parked in residential neighbourhoods across the city.
City streets and alleys aren't large enough to allow for long-term parking of large vehicles. Because of their size, parked RVs may block the view of intersections, road signs, pedestrians and other vehicles.
Please be extremely careful when parking your RV. Consider storing your vehicle for long periods of time in either an RV storage park or, if you have the space, your backyard.
Tips for parking your RV:
The full text of the revised bylaw is below.
Section 17, Bylaw 26M96, the Calgary Traffic Bylaw
(1) An owner or operator of a recreational vehicle for which the vehicle registration shows a City of Calgary address must not park the recreational vehicle on a street in the City, except in the area of the street immediately adjoining the owner or operator's place of residence.
(2) An owner or operator of a recreational vehicle for which the vehicle registration shows a City of Calgary address must not park the recreational vehicle on the area of the street immediately adjoining the owner or operator's place of residence for a period of more than 36 consecutive hours.
(3) An owner or operator of a recreational vehicle for which the vehicle registration shows a City of Calgary address must not park the recreational vehicle on the area of the street immediately adjoining the owner or operator's place of residence if the recreational vehicle was previously parked on that area of the street at any time during the preceding 48 hour period.
(4) Notwithstanding anything else in this section, an owner or operator of a recreational vehicle must not park the recreational vehicle on any street in the City in such a manner as to constitute a hazard to other persons using the street.
For more information on RV parking, download a copy of our RV Parking brochure or contact Enforcement Services at (403) 537-7100. To report an illegally parked or hazardous RV, please call 403-537-7100 and select option 2.