In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
The Calgary Parking Authority publishes brochures and information booklets in addition to it's annual Report to the Community.
Spotlight On Parking
"Spotlight on Parking" reviews the activities of the Calgary Parking Authority. This pdf document provides an overview of the facilities, enforcement services and the Municipal Impound Lot as well as our community initiatives.
Social Responsibility Report
The Calgary Parking Authority (CPA) plays a vital role in supporting Calgary's day-to-day mobility in the downtown, residential areas and other city streets and roadways. The CPA's Corporate Social Responsibility Report shines a spotlight on the many ways we build upon, and then go above and beyond our regular business operations to give back to Calgarians.
Brochures and Information Booklets
Looking for information about derelict vehicles, accessible parking, truck and RV parking or the Impound Lot? Need more information about on-street parking or parking in CPA surface lots?
We produce brochures to help answer your questions about these topics. We also have links below to other information, such as bylaws, that may be useful for you. Please click on the headings below to find out more.
Please also view our FAQs that help to answer a variety of parking related questions.
Programs and Services
CPA Annual Successes