Hours of Operation

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

Main Office

620-9 Avenue SW

Calgary, AB

T2P 1L5

Click here to view map.

Hours of Operation:

As of March 17, 2020 the Main Office will be temporarily closed.

Phone: 403-537-7000

Fax: 403-537-7001

Security Services

Hours of Operation:

Open 24 hours a day, 7 days a week

Phone: 403-537-7006

Impound lot

400-39 Ave SE

Calgary, AB T2G 1X5

Click here to view map.

Hours of Operation: 

As of March 17, 2020 the Impound Lot will operate on the following temporary, reduced schedule:

  • 8 am - 8 pm - Weekdays
  • 12 noon - 4 pm - Weekends and Statutory Holidays
  • Closed on December 25th
  • During Calgary Stampede: 7 am - 12 am Weekdays and 9 am - 12 am Weekends
  • Phone: 403-537-7111 

Fax: 403-537-7107