To reach the Calgary Parking Authority contact us:

The Impound Lot (400-39 Ave SE) remains open with reduced hours of weekdays from 8am to 8pm and 12 noon to 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Remember ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle). 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay ticketssubmit appeals, manage Residential Parking Permits and top up your ParkPlus account.

Main Office Location

The Main Office location has been permanently closed. 

620-9 Ave SW

Calgary, AB T2P 1L5

Phone: 403-537-7000

Fax: 403-537-7001

Toll free: 1-888-544-4011

You can continue to manage your monthly parking, Residential Parking Permits and ParkPlus accounts online. You can also pay tickets and submit administrative appeals online. The Impound Lot location remains open to customers if you prefer in person service.

TTY Services (text telephone)

To contact the Calgary Parking Authority through The City of Calgary's TTY (text telephone) services, please see below. For more information, please visit here.

Information and Enforcement: 403-268-4889

Ticket Appeals/ Administrative Reviews

Call 403-537-7100, option 3 and press 1


Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

400-39 Ave SE

Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7111

Fax: 403-537-7107

Hours of Operation:

As of March 17, 2020 our temporarily, reduced hours are:

8am to 8pm - Weekdays

12pm to 4pm - Saturday and Sunday 

Impound Lot Holiday Hours

New Year's Day, Jan 1 - Closed

Family Day, Feb 15 - Closed

Good Friday, April 2 - 12pm to 4pm

Victoria Day, May 24 - Closed

Canada Day, July 1 - Closed

Heritage Day, Aug 2 - Closed

Labour Day, Sept 6 - Closed

Thanksgiving Day, Oct 11 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - 12pm to 4pm

To Report an Illegally Parked Vehicle

Phone: 403-537-7100 option 2 to speak with one of our officers.

Monday - 6am to 11pm

Tues. to Fri. - 6am to 2:30am

Saturday - 9am to 2:30am

Sunday - 8am to 11pm 

Emergency calls after hours, please contact Calgary Police Services at 403-266-1234

Holiday Hours

New Year's Day, Jan 1 - Closed

Family Day, Feb 15 - Closed

Good Friday, April 2 - 8am to 8pm

Easter Monday, April 5 - 8am to 8pm

Thanksgiving Day, Oct 11 - 8am to 8pm

Remembrance Day, Nov 11 - 8am to 8pm

Christmas Eve, Dec 248am to 8pm

Christmas Day, Dec 25 - 8am to 8pm

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 1

Fax: 403-537-7001


Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7111

General Inquiries and Feedback

Email us at

Contract Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000 Email:

GST R#119457869