To reach the Calgary Parking Authority contact us:

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours of weekdays from 8am to 8pm and 12 noon to 4pm weekends and statutory holidays. This may result in longer than usual wait times for customer service support. We thank you for your patience. Remember ticket and/or permit payments can be made online from the safety and convenience of your home (please note, towing and storage fees must be paid in person at the Impound Lot to secure the release of a vehicle). 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay ticketssubmit appeals, manage Residential Parking Permits and top up your ParkPlus account.

Network Maintenance Notice: November 1 

The Calgary Parking Authority is performing necessary planned maintenance of our network from Sunday, November 1st at 9:00PM until 1:00AM on Monday, November 2nd. During this time, no ParkPlus online services will be available, including MyParking Services, the MyParking app, text-to-park, call-to-park, and parkplus.ca.   

No payment is required for on-street parking on Sunday, November 1st. Pay machines will continue to be available to make payment in CPA operated parkades and surface lots. 

Please note that our Customer Solutions Centre hours on November 1st are 8:00am-9:00pm (phone 403-537-7100, option 2 to speak to a representative).

Main Office Location

620-9 Ave SW

Calgary, AB T2P 1L5

Click here for map.

Phone: 403-537-7000

Fax: 403-537-7001

Toll free: 1-888-544-4011

Hours of Operation:

As of March 17, 2020 our Main Office is temporarily closed to the public. Please call or email us for support, access our services online or visit our Impound Lot location.

TTY Services (text telephone)

To contact the Calgary Parking Authority through The City of Calgary's TTY (text telephone) services, please see below. For more information, please visit here.

Information and Enforcement: 403-268-4889

Ticket Appeals/ Administrative Reviews

Call 403-537-7100, option 3 and press 1

Email: cpaappeal@calgaryparking.com

Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

400-39 Ave SE

Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7111

Fax: 403-537-7107

Hours of Operation:

As of March 17, 2020 our temporarily, reduced hours are:

8am to 8pm - Weekdays

12pm to 4pm - Saturday, Sunday and Statutory Holidays

To Report an Illegally Parked Vehicle

Phone: 403-537-7100 option 2 and speak to a Customer Solutions Centre representative.

Customer Solutions Centre hours:

Monday - 6am to 11pm

Tues. to Fri. - 6am to 2:30am

Saturday - 9am - 2:30am

Sunday - 8am - 11pm - Sunday, November 1, 2020 hours are 8am - 9pm 

Statutory Holidays - 9am - 5pm

Emergency calls after 2:30 am please contact Calgary Police Services at 403-266-1234

December 25 hours 10:00 am - 8:00 pm

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Email:parkplusadmin@calgaryparking.com

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 1

Fax: 403-537-7001

Email: cparpp@calgaryparking.com

Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7111

General Inquiries and Feedback

Email us at improveservice@calgaryparking.com

Contract Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000 Email: monthlyparking@calgaryparking.com

GST R#119457869