To reach the Calgary Parking Authority contact us:

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

Main Office Location

620-9 Ave SW

Calgary, AB T2P 1L5

Click here for map.

Phone: 403-537-7000

Fax: 403-537-7001

Toll free: 1-888-544-4011

Hours of Operation:

As of March 17, 2020 our Main Office is temporarily closed to the public. Please call or email us for support, access our services online or visit our Impound Lot location.

TTY Services (text telephone)

To contact the Calgary Parking Authority through The City of Calgary's TTY (text telephone) services, please see below. For more information, please visit here.

Information and Enforcement: 403-268-4889

Ticket Appeals/ Administrative Reviews

Call 403-537-7100, option 3 and press 1

Email: cpaappeal@calgaryparking.com

Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

400-39 Ave SE

Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7111

Fax: 403-537-7107

Hours of Operation:

As of March 17, 2020 our temporarily, reduced hours are:

Monday to Friday - 8am to 8pm

Saturday and Sunday - 12noon to 4pm

To Report an Illegally Parked Vehicle

Phone: 403-537-7100 option 2 and speak to a Customer Solutions Centre representative.

Customer Solutions Centre hours 5:00 am - 2:30 am

Emergency calls after 2:30 am please contact Calgary Police Services at 403-266-1234

December 25 hours 10:00 am - 8:00 pm

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Email:parkplusadmin@calgaryparking.com

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 1

Fax: 403-537-7001

Email: cparpp@calgaryparking.com

Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7111

General Inquiries and Feedback

Email us at improveservice@calgaryparking.com

Contract Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000 Email: cpacontract@calgaryparking.com

If you are a monthly parker who needs to update your license plate, please use the Park Online system.

GST R#119457869