Visitor Permits

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

What is a visitor permit?

Can my visitors park in a residential parking permit zone?

Why can't I get visitor permits for my apartment?

How can I purchase a visitor permit?

Can I as the landlord get the visitor permits for the residence that I own?

How do I log into the MyParking app to use the "Manage Visitor Parking Sessions" feature for the first time?

How do I use the Manage Visitor Parking Sessions feature on the MyParking app?

Can I use the MyParking app to start a paid parking session and Residential Parking visitor parking session at the same time?

What is a visitor permit?

A qualifying resident living at a single detached dwelling, semi-detached dwelling, duplex, rowhouse, or townhouse can apply for access to a visitor permit, with the exceptions of Zone AAA and YY where only one permit per residence is allowed. If you live in an apartment, you can get a short-term temporary permit for your out-of-town guests.

Only visitors to your address may use the permits. Qualifying addresses may apply for visitor permits by supplying current proof of residence.

Click here for details on accepted proof of residence documents.

Please note: Visitor Permits are not intended for long term usage by a resident or guest. You cannot sell a visitors permit. These permits are not valid in ParkPlus zones or where other parking restrictions apply. Click here for more information on Visitor Permits.

Can my visitors park in a residential parking permit zone?

Visitor permits are only valid within 150 metres of the resident’s address. These permits are not valid in ParkPlus zones or where other parking restrictions apply.

Why can't I get visitor permits for my apartment?

According to Calgary Traffic Bylaw 26M96, section 24 (1) only a person who resides in a single detached dwelling, semi-detached dwelling, duplex, rowhouse, or townhouse may apply for a visitor parking permit.

Residents who live in a qualifying building containing five suites or more within a residential parking zone may apply for a short-term temporary permit for an out-of-town guest by providing proof that the resident lives at the address where the permit is required and the out of town guest's vehicle registration. 

How can I purchase a visitor permit?

Visitor permits are free of charge to qualifying addresses. 

Click here for details on how to apply for a visitor permit. 

Can I as the landlord get the visitor permits for the residence that I own?

Visitor permits are intended to be used by the resident(s) at the address, not a landlord or manager of the property. Please review the non-resident landlord section for specific information pertaining to these permits.

How do I log into the MyParking app to use the "Manage Visitor Parking Sessions" feature for the first time?

Please read through the steps below and complete the scenario that applies to you.

A: If you do not have the MyParking app

  1. Download the MyParking app (available for free on the Google Play Store or Apple App Store).
  2. Log in using the same email address and password you use to log in to your Residential Parking Permit account.

Important: you'l lneed to use the email address and password you currently use to log in to the Residential Parking Permit (RPP) system. It is vital that you use your RPP email address and password, so the app can recognize that you use both services.

B: If you already have the MyParking app and the email address is the same for both your ParkPlus and Residential Parking Permit accounts:

  1. Stop any active ParkPlus parking sessions(s)
  2. Log out of the app
  3. Update the app and log back in using the email address and password you use to log in to your Residential Parking Permit account. 
    • To update the app on an iPhone: go into App Store and on the bottom right tap 'updates'. Select the MyParking app and tap Update.
    • To update the app on an Android: go into Google Play Store and select the MyParking app then tap Update.
  4. Verify that your payment, account funds and other account information is correct. If not, contact us.

C: If you already have the MyParking app and the email address is different between your ParkPlus and Residential Parking Permit accounts:

  1. Email us with your Residential Parking Permit AND ParkPlus email addresses, indicating which you’d prefer to use for your Parking Services moving forward. We strongly recommend that the email address you use to access your ParkPlus account become your default address. Our team will ensure your email address and password are the same on both sides and will transfer your account funds accordingly.
  • It’s important to sync your accounts so you can conveniently manage visitor parking sessions and paid parking sessions without having to log in and out of your respective accounts.

How do I use the "Manage Visitor Parking Sessions" feature on the MyParking app?

Once you've set yourself up on the MyParking app and have access tothe Manage Visitor Parking Sessions feature, all you need to do to use it is open the app, navigate to the "RPP Visitor" section then enter the licence plate number of your guest and press 'Start'. When they leave, stop the parking session by pressing the 'Stop' button. That's it, really!

Yes! If you have a ParkPlus account with enough funds and need to pay for parking in a ParkPlus zone and start a visitor parking session from the app (because your guest showed up early, for example) you can absolutely do that. To pay for your parking, navigate to the ParkPlus side of the app and start your session, then navigate to the RPP Visitor feature and enter your guest's licence plate number. No problem.